Remote Support Software list

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YeOldeStonecat
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Remote Support Software list

Post by YeOldeStonecat »

I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

What defines a good remote support app
*As single click as possible for the remote end user needing support
*No firewall configuration, no port forwarding, no needing to know end users WAN IP address
*Share desktop with end user needing support, full KVM from your point of view

join.me (beta from logmein)

ammyy.com/en/

teamviewer.com

showmypc.com

chunkvnc.com

ntrglobal.com/ntrsupport/

crossloop.com

gbridge.com

mesh.com

secure.logmeinrescue.com

echovnc.sourceforge.net

uvnc.com


advantig.com/oneclick

echogent.com

simple-help.com

helpdeskvnc.com

gidsoftware.com/remotehelpdesk.htm

beam2support.com

softplatz.com/software/remote-helpdesk

dualdesk.com

gotomeeting.com

techinline.com

gotoassist.com

bomgar.com

rhubcom.com

join.me

litemanager.com

supremofree.com

Remote Assistance built into Microsoft Small Business Server...the admin logs into the console, and from MMC you can do a TSWeb like session with clients on the network. I use this a lot since many of my clients networks are based on SBS. While technically it does require a static IP and port forwarding, it's still a quick and easy way to get to end users desktop if they're behind their their SBS box.
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morbidpete
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Post by morbidpete »

Thanks cat. bookmarked!
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CableDude
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Post by CableDude »

Win.
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Shinobi
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Location: South Carolina

Post by Shinobi »

Thanks YOSC, I'll definitely be looking at all of those
Woot! :rotfl:
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Rainbow
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Post by Rainbow »

I have used most of those and they all work well.
I must say though that My favorite is Teamviewer. They have a handy Iphone app as well when I need to access something when I'm out and about.
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CableDude
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Post by CableDude »

I use the built in remote desktop. I also understand you can you MS Live Meeting as well?
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Michaelhart
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Post by Michaelhart »

Try MINGLEVIEW which is free for commercial use too and its very very easy to use and has great screen quality of the remote pc as if we are on the same machine
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samw
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Post by samw »

Cool list! Thx YeOldeStonecat! ;) .. I began to try it below - Litemanager. but stopped! )) I like
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samw
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Post by samw »

:thumb:
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