This is exactly the type of response I would expect from someone like you. Obviously everyone should believe whatever you happen to tell them, and clearly since I don't I'm classified as being ignorant. I wouldn't expect you to try and understand anything about the issues I've had with Comcast or what I've been through either. This is what is wrong with corporations these days; I simply stated my connection was unsatisfactory and you immediately go on the defensive. Do you really expect to solve problems this way? Oh, I forgot — you guys don't do that anymore.
I don't mean to be gruff. I am not a customer care person or even a customer facing tech. I am in engineering and only look at this from an edge equipment stand point. I'm not saying you don't have issues rather that the issues you are experiencing are not because "Comcast Sucks" This is the general attitude when someone has an issue and no one will convince them otherwise unless a problem is fixed to their satisfaction. We also have chronic complainers looking for eternal credit who do nothing but sit on forums swearing 24/7. Do you know if anyone has done a test right off the tap? If it's good there then it isn't difficult to figure out. If the whole trunk or feeder run was performing like yours you can bet it would be a priority plant fault.
I did not call you Ignorant but statements like this are indeed ignorant. "I've had 5 techs here within the past month and they must learned at the same place you did."
I could look at your service from work but I'm sure I'm too ignorant to be trusted...
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