Hi everyone, and thanks in advance for any help or ideas.
We just purchased a home in Celina Texas. (zip 75009) The home is located in a bit of a low area, and it is pretty much off the beaten path. We own 25 acres in the country.
I run a small business, so I am in need of a fast internet service. It needs to be able to stream video and I will be uploading some reasonably large files.
I think I have tried to figure out every possible option, but am hopeful that maybe I have missed something that you all may know about that I am unaware of.
We have no 4G, so the new Verizon cantanna service will not reach us. There is no cable in the area, and to date all I can find as an option is satellite or a T1.
(which I think, if I am not wrong, that the T1 is slow?)
We have considered a point to point, but it would require at least a 100 foot tower, and we were told that even if we get there, we may still have slow speeds.
We are not yet moved out to the location since we are still doing work on the home to get it ready, but we went ahead and got the Wildblue service for up to 12mbps.
For some reason they can not seem to get any speed to find a way to help us maintain our speed. We can get it up to seven or 8, but it will drop back down and seems to constantly hang around 1.5 to 3.6. I had them bring out a couple of service people, the last being a supervisor and calling what they call the NOC team and they changed our gateway, and they finally got us up to a decent speed of 7 or 8mbps, but then later that night the speeds dropped back down to the 1.5 to just around 3 or 4 mbps. Additionally, we will be surfing and a cloud (yes a cloud) will pass over and we just loose our connection in it's entirety.
After numerous calls to them, I keep hearing, "We are sorry, we don't know what to tell you" One rep that I explained that clouds are considered incliment weather, and that we were told we would loose our connection in incliment weather. Many of the other calls were even worse. I am actually shocked at the horrible level of customer service.
I have no idea what to do, and I am hopeful that someone here may have some sort of suggestion. I am actually considering trying to become my own network and provider using something I have found here: http://www.proxim.com/products but then again, I have no idea at all where or how to begin.
I am once again, thankful for any help you all can give. I am pretty desperate.