When we moved to our new residence, a tech came and installed the ISP (Distributel). We were home but he did not ring the doorbell or knock on the door so we think that he installed outside. We plugged in the modem but when we try to visit a webpage, a Rogers webpage would show asking for modem authentication. So we called the Distributel customer support and they told us that they will inform Rogers to provision the modem by midnight. The following morning, we still cannot visit anything online. We called a second time and he told us the same thing. Before I decide to call a third time , I want to know peoples advice. Surely, provisioning a modem should not take more than a couple of hours. But 2 days?