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Thread: Need help with cable modem!!!

  1. #1

    Unhappy Need help with cable modem!!!

    Me and my family moved and we called for a transfer service... ever since it came here it's been dying the whole time for 2 mins each!!
    That charter guy took our splitter that is -7dbmv which make our modem never die... idk why but yeah. i need help if anyone can tell me what to buy or get to make it never die like
    my last house!

    CABLE MODEM INFOs:

    Downstream Frequency : 621000000 Hz
    Downstream Modulation : QAM256
    Downstream Symbol Rate : 5360.537 Ksym/sec
    Downstream Interleave Depth : taps32Increment4
    Downstream Receive Power Level : 2.3 dBmV
    Downstream SNR : 39.2 dB

    Upstream Frequency : 31000000 Hz
    Upstream Modulation : QAM16
    Upstream Symbol Rate : 5120 Ksym/sec
    Upstream transmit Power Level : 43.2 dBmV
    Upstream Mini-Slot Size : 1

    LOGs:
    Time Not Established Time Not Established Warning (5) ToD request sent - No Response received
    Time Not Established Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
    Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
    Time Not Established Time Not Established Critical (3) Resetting the cable modem due to docsDevResetNow
    Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out

    PLEASE HELP :'(

  2. #2
    SG Enthusiast RaisinCain's Avatar
    Join Date
    Jun 2009
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    1,802
    Call Charter. You're paying for the service.

  3. #3
    "That charter guy took our splitter"

    Was it a charter guy, or, possibly a sub-contractor?

    I only ask this, because back in the day...Those guys gave splitters for free?

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