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Thread: Timewarner cable issue

  1. #1
    Junior Member
    Join Date
    May 2011
    Posts
    1

    Timewarner cable issue

    Hi my cable modem keep restarting it self i have no idea why, I try to reboot the modem. I have unplug it for 30 seconds then plug it back in. Nothing works, it'll restart it self then go back to normal. its annoying when i'm trying to watch netflix. Here are the codes that i'm getting

    Downstream Value
    Frequency 615000000 Hz
    Signal To Noise Ratio 38.6 dB
    Power Level 6.3 dBmV
    The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

    Upstream Value
    Channel ID 5
    Frequency 25000000 Hz
    Power 45.3 dBmV

    1970-01-01 00:00:44 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:00:19 3-Critical R002.0 No Ranging Response received - T3 time-out (US 8)
    1970-01-01 00:00:57 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:00:32 3-Critical R002.0 No Ranging Response received - T3 time-out (US 8)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-31 18:14:56 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    2011-05-31 18:14:56 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2011-05-31 18:14:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
    1970-01-01 00:02:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:01:58 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-31 16:43:09 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    2011-05-31 16:43:09 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2011-05-31 16:42:37 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
    1970-01-01 00:00:11 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    1970-01-01 00:04:25 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:04:24 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:04:00 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:04:00 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:01:14 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:01:13 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
    1970-01-01 00:01:13 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:01:13 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
    1970-01-01 00:01:09 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    1970-01-01 00:01:34 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:01:20 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    1970-01-01 00:00:52 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:00:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-31 10:12:56 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    2011-05-31 10:12:56 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2011-05-31 10:12:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
    2011-05-31 10:01:01 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
    1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-31 09:30:44 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:01:07 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:00:27 3-Critical R002.0 No Ranging Response received - T3 time-out (US 7)
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-31 09:29:25 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    2011-05-31 09:29:25 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
    2011-05-31 09:28:53 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
    1970-01-01 00:00:13 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-30 06:10:24 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
    1970-01-01 00:01:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
    1970-01-01 00:01:08 3-Critical R002.0 No Ranging Response received - T3 time-out (US 8)
    1970-01-01 00:01:03 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:00:52 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:00:52 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:00:39 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:00:38 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:00:20 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
    1970-01-01 00:00:20 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
    1970-01-01 00:00:03 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
    1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
    2011-05-30 05:39:03 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
    1970-01-01 00:00:02 6-Notice M571.1 Ethernet link up - ready to pass packets

  2. #2
    Ohh Hell yeah.. Sava700's Avatar
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    Feb 2002
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    Power level may be too high on the Download... you need to call them and tell them what's up. When it starts getting warm cables are expanding which as you know they shrink in the winter so there may be a issue in the line where water may have gotten in or something causing this along with lots of packet loss.

  3. #3
    Regular Member Road Runner's Avatar
    Join Date
    Jan 2003
    Location
    Brooklyn, NY
    Posts
    314
    This thread is about two weeks old, but I'll give it a shot.

    Your signal levels are fine-
    Acceptable levels should be as fellows:

    Rx: -15dBmv to +15 dBmV
    Tx: 30 dBmV to 55 dBmv
    SNR: > 30 dB

    I would put my money on your modem being faulty, in which you can do 1 or 2 things:

    1. contact Road Runner and request to exchange your modem.
    2. go to your local walk-in center to exchange the modem yourself- same day process.

    This is a free fix-it-yourself move, so I would suggest doing it as soon as you can. :-)

  4. #4
    ^ i tried that man thnx for the help

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