Two days ago, I lost my connection to the internet.
In the morning, everything was fine. In the afternoon, the internet was gone and the send light on my Motorola SB5101 was blinking frantically.
Unfortunately, I am unable to have access to both my modem/computer and the internet at the same time, so I wrote down some information.
Frequency - 681000000Hz
Signal to Noise - 38.4dB
Power Level - -5.5dBmV
Channel ID - 6
Frequency - 31000000Hz
Power - 30.0 dBmV
The first thing I tried was changing out the modem. This didn't work. I tried a SB5101U and the result was the same - blinking send light.
I tried powering it off, resetting it, and also restoring it to factory settings. The person at the Comcast help desk could not communicate with my modem remotely.
I saw somewhere that the Upstream power might be too low? I'm not sure what it was before this happened. I've had a rock steady connection for something like five or six years.
I am looking for suggestions or do I need to just wait until Comcast comes out to the house?