Bill M. wrote:
> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <firstname.lastname@example.org>
>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>> <riggor9999@nospam_yahoo.com> wrote:
>>> Why are you assuming resetting the router won't work?
>> And by resetting you mean resetting to factory defaults. You do not mean
>> power down and back up.
> Correct. One of the key things achieved by a return to factory
> defaults is that the modem will then be in a known state, as opposed
> to the unknown state it's in now. We know from experience that a
> router set to factory defaults will work properly with Comcast,
> assuming no other faults exist.
> One thing I would have checked, given the symptoms described, and
> maybe it's been checked and I missed it, is to make sure the router is
> configured to use DHCP on its WAN port. Resetting to factory defaults
> will return this setting to DHCP. If it's currently set to PPOE, for
> example, the problem will be as described by the OP; i.e., the WAN IP
> will remain 0.0.0.0.
The cable modem has a battery in it; first time I ever saw that.
Once we took out the battery, we wee able to fully power down and reset
the damn thing.