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Thread: How do I remove a corrupted install of Windows Live Essentials?

  1. #1
    Regular Member Epyon's Avatar
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    Angry How do I remove a corrupted install of Windows Live Essentials?

    I've been going through google for hours trying to remedy this problem, to no avail. I've been getting the dreaded '0x80070643' error, stating: "Messenger couldn't be installed because we had trouble installing this requirement: - Microsoft Application Error Reporting



    The Windows Installer Service could not be accessed...etc etc.



    It can very well be accessed, it's started, and is on automatic. I even tried stopping and restarting it as well. I also enabled a multitude of other MS services that I normally keep disabled, in the hope that there is some secret dependancy on one of them, but even with a good deal started and set to automatic, no luck...



    This is even after I was thinking my 'Windows Installer' was corrupted after this, so I went through and totally removed it, and re-installed it and verified it's functionality. I'm about out of ideas here...

    P.S. I even tried a Live/Messenger removal tool, however this is Windows LIVE Essentials, and thus comes up as that in Control Pannel applet, so the tools have no effect. I've tried re-installing the app on top of itself in the hope that any files which may not have been copied initially may have been copied, but it refuses to un-install via the applet.



    (This is a new PC I just built, would rather not go rooting through registry keys and user data folders scavenging to clean up this mess unless I know what I'm looking for and have some confirmation I'm not leaving any remenants behind)



    http://img55.imageshack.us/my.php?image=errorjg8.jpg

    (Error window which halts installation near completion)



    http://img102.imageshack.us/my.php?image=error2ol9.jpg

    (The three entries are added after a partial <corrupted> install when selecting only the MSN Messenger from the selection menu, two of the entries: Upload tool, and Sign In assistant can be removed via add&remove applet, WLE entry cannot. When I try, I my cursor changes to 'busy' cursor, then I get no effect. Event Viewer MMC Snap-in reports this under Admin Events:

    <Product: Microsoft Application Error Reporting -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.>

    I'm 99.9% it isn't Windows Installer at fault, I uninstalled it and had to go through getting it back just to verify it wasn't the cause of the problem earlier.)



    System:

    Vista Ultimate x64 SP1, w/ all up to date criticals

    If you have any information, please contact me via m.davis.networking@gmail.com



    Thank you kindly,

    -M.Davis
    EP45-UD3R | E8500 | ZALMAN 9700 NT | 8800GT OC | G.SKILL 8GB DDR2 1066 | Antec 900 | Barracuda 1TB | Win7 Ult x64

  2. #2
    Ohh Hell yeah.. Sava700's Avatar
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  3. #3
    Regular Member Epyon's Avatar
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    That application won't install correctly.

    Internal Error 2908.
    {121634B3-2F4A-11D3-ADA3-00C04F5DD52}
    {121634B5-2F4A-11D3-ADA3-00C04F5DD52}
    {BF1C5C32-2FC9-11D3-ADA3-00C04F52DD52}
    {121634B6-2F4A-11D3-ADA3-00C04F52DD52}

    Error 1406: Could not write value RegOwner to key \Products\0B436121B4F23D11DA3AA000CF425DD25\InstallProperties.
    Verify that you have sufficient access to that key, or contact your support personel.

    (I'm using an admin account, and setting 'Run as Administrator' during instalation)
    EP45-UD3R | E8500 | ZALMAN 9700 NT | 8800GT OC | G.SKILL 8GB DDR2 1066 | Antec 900 | Barracuda 1TB | Win7 Ult x64

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