I cant get my VPN to work

[focus.04@cox.net]

ok so here is a brief outline of whats going on.

the company i work for has employees that go all around.
well we have a VPN set up so that they can remote into the network
here. from where ever.
so its all good and dandy the remote in the connection works and they
can recieve what appears to be their e-mail.
HOWEVER, when ever trying to get to the network folders such as ('\
\"server"\downloads) for example.
it just freezes up and nothing happends. just says it cant find the
network path.

my question is, is there any protocols or anything that might be
causing this?
why can i remote to VPN but not see anything on it?

any advice at this point would just be amazing. thank you

-Matt Rosenbaum
Spacedev I.T.

[Mike Drechsler - SPAM PROTECTED EMAIL]

focus.04@cox.net wrote:
> ok so here is a brief outline of whats going on.
>
> the company i work for has employees that go all around.
> well we have a VPN set up so that they can remote into the network
> here. from where ever.
> so its all good and dandy the remote in the connection works and they
> can recieve what appears to be their e-mail.
> HOWEVER, when ever trying to get to the network folders such as ('\
> \"server"\downloads) for example.
> it just freezes up and nothing happends. just says it cant find the
> network path.
>
> my question is, is there any protocols or anything that might be
> causing this?
> why can i remote to VPN but not see anything on it?
>
> any advice at this point would just be amazing. thank you
>
> -Matt Rosenbaum
> Spacedev I.T.

Can you ping that server name you are using in the UNC path you are
attempting to access?

90% of the problems are at the name resolution level. If your client
cannot find out what the IP address of that server is then it fails.
When connecting to the VPN your client needs to get the internal DNS and
WINS server addresses which will allow it to resolve the names into numbers.

You can type in ipconfig /all at a command line to view what your
current DNS and WINS server settings are. Compare it to a client
physically on the network. If there is no internal DNS or WINS server
then set one up or you will need to create a static hosts file and
distribute it to each client in order to resolve those names (ugly).

Having a good network consultant around will help. Sounds like this is
more than a hobby network so you should have someone you can call to
fix things like this.

--
WARNING! Email address has been altered for spam resistance.
Please remove the -deletethispart-. section before replying directly.
Mike Drechsler (mike-newsgroup2008@-deletethispart-.upcraft.com)

[Matthew]

yes yes i know hahah.
but for the time being there is no one to help with issues like
this....

here is a more indepth discription of whats going on

okay, so to give you a little background on my situation. i have a
DNS
server set up and everything is working and there is a VPN set up so
taht anyone on the outside is able to get in.( keep in mind this
issue
seems to only happen to labtops) how ever when you get into the VPN
from an outside. you are stuck at just that. connected. you cant
actually view the network.

as a weird side note, when i(network admin) logged in for the 1st
time
i was able to pull all of my e-mail but yet still unable to view the
network....


so i thought maybe mapping the drive while i was directly connected
to
the network(w/out VPN to my network) and then having that drive
mapped
so when i VPN in it would just find it. but nooo that didnt work as
well.....


iv been trouble shooting this thing for a day now. and dont
understand
why it can see my network but it would let me see it....


as another weird side note. this issue is pretty much sparatic...
sometimes users on the outside can get in, sometimes they cant. and
when it dosent work sometimes it will just start working like a day
later...