As developers harness the new graphics capabilities in Windows Vista, some changes in how Windows Vista manages video memory have resulted in sporadic issues in graphically taxing games with high-end video cards. Working closely with our hardware partners, we have developed a fix which is currently available online. We encourage users to go to http://support.microsoft.com/kb/940105
for the update which will resolve this issue.
Q: If Windows Vista was built from the ground up with games in mind, why didn’t you foresee the issue and address the 2GB barrier before?
A: As developers harness the new graphics capabilities in Windows Vista, some changes in how Windows Vista manages video memory have resulted in some issues in games with high-end video cards. We have been working very closely with our hardware partners and have developed a fix which will be available online.
Q: What will gamers experience to know that they are dealing with the video memory issue?
A: Often times this will manifest itself when a user tries to play the game when pushing the limit of the game capabilities in terms of texture quality and screen resolution.
Q: Will this be an issue with every game I play on Windows Vista that requires running a high end video card?
A: No. However, we have been working very closely with our hardware partners and have developed a fix which will be available on line. Once you have installed the fix, there should be no additional issues.
Q: Where can we obtain the fix?
A: The Quick Fix Executable (QFE) will be available for download at http://support.microsoft.com/kb/940105
on 8/23. Prior to that date, anyone can call PSS referring the KB number (KB940105) and ask for the QFE package which will be made available free of cost to the consumer.
Q: Will this QFE be included in Service Pack 1 and when can we expect the release?
A: There will be a Windows Vista service pack and our current expectation is that a beta will be made available sometime this year. Service packs are part of the traditional software lifecycle — they’re something we do for all Microsoft products as part of our commitment to continuous improvement, and providing early test builds is a standard practice that helps us incorporate customer feedback and improve the overall quality of the product.
Service packs are just one example of the work we do to constantly improve the Windows experience. We also deliver improvements to Windows via Windows Update, which is an excellent channel for providing our customers with the most significant updates as they happen. And, since Windows Vista launched, we have continued working with partners to improve overall device coverage and application compatibility. There are now more than 2.1 million supported devices and more than 2,000 logoed applications for Windows Vista. We think customers will have a great experience using Windows Vista today.