I recently signed up for the $15 sbc yahoo dsl plan, who gave me a Siemen router.
Everything is superior to my old Charter Cable internet, except for this disconnection problem. When my house recieves an incoming call, and if a person or answering machine picks up the call, the dsl disconnects for the duration of the call + a few minutes.
I am looking for additional information on this matter in an effort to fix it.
I am pretty sure this is not a filter problem. My house has only one cordless phone and two phone jacks. I used the filters that were sent to me by sbc. They are the one that has one male and two females (one for dsl one for phone). My current configuration is the dsl line goes directly into the wall jack #1 and the cordless phone goes into the filter and into wall jack#2. I have tried all the other combinations of dsl line, wall jacks, and filters - all with the same results.
I have also tried hooking up an extra long telephone line to a wall jack external to my house. I am assuming that this wall jack bypasses all the internal circuitry of my home. I connected a filter to this external wall jack, and connect the dsl and telephone lines into this filter. I still get disconnected when recieving an incoming call.
--- Does this necessarily mean for sure that the problem resides in sbc's networking and not my home?
I have asked sbc about this issue and they gave me a solution I don't think I can afford to take. They want to send a technician to my house, and when he comes, we will have to pay him $50 up front. If the problem is "our fault" than we will have to pay him more money to fix it. If the problem is "their fault," SBC will reimburse the money.
I am reluctant to ask for this techinican unless I am sure it is SBC's fault. What are some ways I can check?
What sites can I go to that may carry information about this topic? I don't even know what keyword to google. Has anyone ever had this problem before?