I recently had QWest DSL installed and I am having frequent disconnect issues. I'm currently running the Actiontec modem behind a Netgear switch and have two computers sharing this connection. We can login to our ISP with no problem, but after a few minutes, we start seeing intermittent disconnects. Sometimes the modem locks up and I have to soft boot the modem to wake it back up. I've also noticed that the IM services seem to suffer from disconnects the most. I tried re-installing the modem and changing from PPE0E to PPEOA, but it didn't seem to help. I also have a firewall at the Netgear switch and on my pc.
I'm hoping someone might have dealt with the same problem.
Thank you for your time!