secure5150
09-02-02, 09:35 PM
Since the beginning of August AT&T Broadband cable internet customers in the Sacramento, California area have been experiencing problems using the popular peer to peer file sharing program KaZaA. Users began posting complaints on several message boards around the web along with their chat transcripts from customer service technicians.
The complaints describe how they are receiving extremely slow download/upload speeds, and are yielding very few search results from the program if at all.
The posts can be viewed at sites such as dslreports.com and www.k-lite.tk under forums. "At first I thought it was a virus" said an anonymous user. "After I found there wasn't a virus I reinstalled the software, which didn't solve the problem. Then I decided to use dial-up to see if that changed anything, I was amazed when I was getting more search results and faster download speeds on dial-up than I was on cable. Something weird is definitely going on, and customer service claims to know nothing of the issue". "I'm letting my dollars do the speaking for me" said one user who recently switched to pacbell dsl.
When customer service was contacted they responded saying that they do not support third party applications, and that AT&T does not throttle bandwidth on the port that KaZaA uses. AT&T's Acceptable Use Policy doesn't include any information on the use of file sharing programs with their service.
Article by: $nişe®oot -
Sep 1, 2002
The complaints describe how they are receiving extremely slow download/upload speeds, and are yielding very few search results from the program if at all.
The posts can be viewed at sites such as dslreports.com and www.k-lite.tk under forums. "At first I thought it was a virus" said an anonymous user. "After I found there wasn't a virus I reinstalled the software, which didn't solve the problem. Then I decided to use dial-up to see if that changed anything, I was amazed when I was getting more search results and faster download speeds on dial-up than I was on cable. Something weird is definitely going on, and customer service claims to know nothing of the issue". "I'm letting my dollars do the speaking for me" said one user who recently switched to pacbell dsl.
When customer service was contacted they responded saying that they do not support third party applications, and that AT&T does not throttle bandwidth on the port that KaZaA uses. AT&T's Acceptable Use Policy doesn't include any information on the use of file sharing programs with their service.
Article by: $nişe®oot -
Sep 1, 2002