losing connection constantly!!

[sammystingray]

Hey guys, I am having trouble with my RR signal going out. I try unplugging it for a minute to reset it, but that doesn't work very often. I have had a cable modem for a few days now, and I did have the TV cable split between the bedroom and living room which I was told might hurt my signal to the puter modem, but even after removing that splitter to the bedroom TV, the signal is lost quite often to the modem. I am a little upset, and trying to decide now between constant slow service from my dial up, or dealing with fast service that keeps going out?!?! The guy installing the line split it in my house to the puter and TV, is this right? I thought a new line was supposed to be run to the street? Is my cable television fighting with the puter for the signal? It is an external toshiba pcx1100u modem from RR, and the cable light keeps blinking or plain going out, and the internet is lost. Any thoughts for a remedy or explaination of why? TIA

[blebs]

Good morning

The best thing I can tell you to do is call the cable company and tell them whats happening. You may want to have your modem MAC number handy, so they can run a test from the headend and look at your signal.

This could be a problem at the tap on the pole or just about anything. It seems to be a constant problem with new subscribers. I don't know if they're not provisioning the modem correctly or just what the problem is, but I had the same problems when I first signed up.

You may have to call the National Helpdesk to get a repair ticket sent out. If you can talk to someone at the cable company and they'll take care of it with out the helpdesk ticket, that would be nice, but it doesn't always happen.

[Ghosthunter]

Personally I think the technicians they outsource the installation to, dont seem to care one bit, and do the easiset quickest way they can.

When I first got RR installed I asked them to give me a direct line, the guy refused saying it wasnt necessary. I had tons of problems finally after months they sent someone else out and the guy said he did not do it right the first time, and should have installed a line directly instead of all my splits with my 3 tv's.

So keep hounding them until they fix it.

[nightowl_123]

I had the exact same problem. I moved into a house and they hooked up the cable, everything was running fine for about 2 weeks, then my modem went out and then back on and so on at intervals of 5 minutes up and down. Then it finally went out completely. The problem is your external connection outside the house has drop to much for the modem to pick up. your modem needs at least a reading of 3-4 points. You are probably reading in the minus. You may notice that the first 15 channels on tv are not the best reception. Call your cable company and get them to come and check the line outside your house. They will probably run a new cable from the streets main line or say that your cable is old or damaged and again replace it. Splitting is not an issue with cable modems as long as it starts as a two way splitter, with on heading to your cable modem and the other can be split into the televisions. Keep on those cable guys and don't give up.

[sammystingray]

Thanks for the advice guys! I am almost 100% sure now the signal isn't enough due to the way they hooked it up. The first cable guy I asked about RR about six months ago, said that he would have to run a new line to the street. This new guy simply split it inside the house, and it shares a line with the cable TV. I have not been able to get on at all today until about 10 minutes ago when I pulled the line at the splitter going to the TV.........instantly the modem lit up, and I am on.:mad: I believe I WILL call and DEMAND a new line that works!!!! Over 40 bucks a month for Time Warner, plus another 70 for cable TV, and I can't even use the net?!?!?! Very frustrating since I use the computer quite frequently! Anyway, thanks again for your time and advice. Don't they even test to see if your signal is enough???? I was at work, and my fiancee was home at the time of installation, so I don't know what line of bull they gave her or what they said at all. I am really enjoying the speed ovver dial up, but I am not fond of having to choose between TV and the net! First it was phone or net, and now this!:cry: :D

[blebs]

sammystingray, No they don't check the signal. They just install and sometimes wait around to see that the modem syncs up.

Call and get a repair ticket or call the cable company and let repair know what is going on. They'll get you fixed up. It's just another pain in the tail to go through. ;)

[nightowl_123]

Let them know your frustration and that they should give you a month free or a discount of some sort because you have not had internet or T.V. this entire time. Don't back down, you are intitled to some compensation for their stupidity in not checking the line to make sure 100% customer satisfaction. Good luck!

[CaptainSpeleo]

Yep. Call their tech support and keep bugging them until they get it right. If you're paying $50.00 or so each month for Internet cable service, you have a right to get what you pay for. They've always been pretty good about getting a problem fixed for me, even if it means being transferred to a higher tech support person.

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