To all former @home customers now on attbi

[YARDofSTUF]

Some things u all should know:

1. ur paying teh same high price, or higher price for less speed
2. the phone support is much less helpful and is much smaller
3. At least in connecticut, disconnections are more frequent



it pisses me off sooo much that they offer so little, so to any other attbi ppl that are unhappy, the next time u call COMPLAIN complain about the prices or the speed or teh lack of quality support. the more we let it go the more crap they pull.

I think its ridiculous that i pay almost 60 bucks a month for cable internet thats only a oth of the speed when i was paying 40 bucks a month, and on top of that the phone support is WORSE than with @home's which i thought was impossible!

anyone looking at joining attbi for the cable internet consider this a big CAUTION.

I cant wait until a quality DSL or another cable company comes into my area.

[glc1]

$60/mo is nothing.

I had to pay for a business class DSL connection just to get a WORKING connection, which I couldn't get with PacBell, Orconet, Earthlink (3 different DSL providers in less than two years) or AT&T (twice I tried in a period of almost a year).

[Dakota]

I pay 45.95 a month and that has not changes since the changeover. The transition in my area was almost seamless and the connection has been better than it ever was with @home. I have only called customer service once since the transition, and before I was a frequent-caller with all the various problems that @home had over the 4 years I was with them.

A comment on ATTBI's customer service: I had no service, no sysnch, no signal. Level one tech said nothing reported in my area (it was 4am). He pinged my neighborhood and it was down. He gave me a ticket number and rolled a truck. I told him NOT to roll a truck to my house as nothing was wrong there, and that I only called to report the outage. I was back online within 30 minutes.

Now, with the FCC changes, my local cable commission no longer has ANY authority over ATT and that's scary. ATT has received several fines over the years because of poor customer service and now we can no longer rely on the commission as a go-between to get matters resolved that ATT refuse to deal with. That's kinda scary, but with the recent good connection we have had, I just hope it stays that way. If things start going awry, we have no fallback.

The one advantage to the FCC changes is that my bill will drop about $2.50. That money went to my local area and to the cable commission, so I suppose a few people will be jobless there.

I still don't like the slower speeds -- I mean who would? -- but, the connection is more solid and I have had much more uptime since @home went away and less frustration dealing with the customer service people.

Now, I just wonder what will happen when ATT and Comcast try to blend things...

[YARDofSTUF]

i was paying 39.95 for the longest time with @home adn the more i deal with attbi the more pissed off i get, i've yet to get a phone support loser that will actually ping my neighborhood.

i realize @home gave too much speed for teh price and lost money but jesus attbi cut out personel and reduced speeds a ton, i'm sure they could make money off of 3000/256 too for 60 a month!


overall i can deal with 1500/128 now i JUST WANT IT TO WORK!

one phone tech told me to eave the modem off for a few hours a day! I PAY FOR ALWAYS ON SO I CAN KEEP IT ON ALL THE TIME!

i need to win lotto and start a cable internet company!

[earthmofo]

When Cox switched from @home to their own netowrk they kept the price and speed the same. 3000/256 for $34.99 a month. I doubt they would have if they expected to lose money so it can be done.

I think ATT just took advantage of the situation and raised prices just to pull in another $30 or so million a month.