cable i-net problems / even tech support is stumped :-) [Archive] - SpeedGuide.net Broadband Community

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RaT
02-08-02, 01:52 PM
my cable i-net is provided by at&t mediaone in los angeles, ca. i have 3 computers sharing access via a linksys 4-port router.

a week ago i simply lost connection!! usually connecting the cable modem directly to my "host" computer would get me back online. unfortunately this time it didn't work. somehow my network card is not able to get an ip from at&t, i always get an invalid ip starting of as 169.xxx.xxx...... refreshing or renewing the adapter doesn't work. it hangs for a minute then i get an error like "DHCP service unavailable".

i tried a "brand-new" nic (upon tech support advice), called tech support, gave the new adapter address and still no go. tried switching pci slots and even went to the extent of reformatting my hd and reinstalling windows 98. tried diffierent network cables. i also tried installing the nic in another computer thinking something may be wrong with my "host" computer.

tech support is able to "ping" my modem from their end and show no problems. for whatever reason i can't get a valid ip. (i'm beginning to think something may be wrong with my cable modem's connection going to my pc) anyway a service tech is coming over tomorrow. i just hope it isn't a simple thing i could have fixed myself. (i hate waiting for cable guys)

has anyone out there come across any similar problems?? being without internet access (at home) simply sucks :-)

Cable_Dood
02-08-02, 02:08 PM
Well...first verify that there is a link light between the port on the modem and your nic. Eliminate the router from the equation to simplify troubleshooting. Verify your computer name if it is used for verification. Could be as simple as a bad cat5 cable or a fried RJ45 port on the modem. You're probably going to end up waiting for an 8-12 or 12-5 appointment though.

Better wait for that tech....they don't hesitate to leave if noone's home. :D

RaT
02-08-02, 02:15 PM
i know dude. my appointment's from 9am-1pm so i'm staying home till then :-)

and yes the "link" light does show up for connection between my PC's NIC and the cable modem.

i've already "eliminated" the router as the tech guy's coming :-) don't need him to "educate" me on how sharing my internet is "illegal" :-)