Buyer beware! No warranty!

[Kip Patterson]

At least two modems - the Toshiba PCX2000 and the Motorola SB4200 - are sold WITHOUT manufacturer's support and warrantee.

You must obtain all support and warrantee replacement from the cable company or other vendor that sold it to you.

Kip

[Casper]

Thats true of almost all the products you buy. Unless you buy directly from the manufacturer. Which not too many people can do.

[Kip Patterson]

I'm not aware of any computer products that do not have manufacturer's support and warranties, with the exception of these modems. Can you give me some examples?
Thanks,

Kip

[Casper]

Think of anything, say
RAM, 99% of all RAM is manufactured in Asia, if you buy Ramat CompUSA, and it is no good, you take it back to CompUSA you dont call or send it to Asia.

[Kip Patterson]

I should have said equipment, you're certainly right about ram.

You should take a look at the Magnusson-Moss act which governs warrantys. Almost every product sold in the US is warranteed by the manufacturer, not the dealer.

Kip

[Casper]

Sure, but,
Say you bought a Cisco Systems 678DMT Router from Qwest for your DSL Internet service. They come with a 1 year MANUFACTURERS Warentee.

If it dies 6 months later. Are you going to send it to call Cisco Systems in Sunnyvalle, California or are you going to call Qwest and have them walk you through a few tests. When Qwest determines that the router is toast they are going to have you send it to Qwest, not Cisco.

This is the same thing. You rarely send a product to the Manufacturer of the product UNLESS you purchased it directly from them. You ALMOST ALWAYS return the product to "the place of purchase", because 99% of manufacturers will not sell the the general public.


:D

[Casper]

Even if there is no written warrentee, from the Manufacturer of a product (any product) there is ALWAYS an implied warrentee that the product is in good working order. The "buyer beware" sindrome is against he law.

I have never heard of any Computer Electronics that don't have a minimum of at least a 90 day warentee. I have been a Network Administrator for going on 8 years. Todate, I return all defective components to the place of purchase, I have NEVER returned or even called a Manufacturer.