Charter-STL feedback

[theINSPECTOR]

I have to admit.....I was skeptical about Charter. So far, so good. I'm d/l at 1.1m and u/l at 177k. (I guess all the new users aren't on yet ;) )
I called on Thurs and was impressed by the knowledge level of the tech, and he actually seemed to be concerned about getting me up and running.
I guess time will tell, but they're already better than @homo.

How about the rest of you St. Louis pipeline users?

[STV]

I was just changed over this morning. My D/L speeds are down from 3000kbps to around 1000 kbps and my U/L are 177 ,up from 80 or 90 kbps.

But my pings are great !!! And thats what it's all about when online gamming :)

[Amro]

you guys are lucky, i'm on pipeline and i see 300kbits/78kbits on dslreports where i had 3mbits/119kbits before (and could download way more)..

Amro

[Roger3554]

So far I'm not impressed with the performance. In general surfing it apears to be slower and I seem to get more stall outs. I've only run a few performance tests, but the results don't look good. My download speeds have been around 750Kbps-1Mbps which is about half as fast as I was typically getting with AT&T. On a brighter note, my upload speeds are now about 175k rather than 128K on @home. I haven't tried any ping tests yet so I hope your right about the improvement.

At least they seemed to do a good job of getting users reconfigured for Charter (except for those who use a cable/dsl router). I could not find out the primary DNS address without installing the software on one of my PCs and then changing the network settings back to work with my router. I realize their policy is not to provide tech support for home networks, but how much effort would it take to make the address available. I hate installing software I don't need.

[Roger3554]

I ran a couple more tests and found that if I choose the 200KB file test I get download speeds around 1.7Mbps. If I choose the 605KB test my speed is 1Mbps. It looks like they have a cap that kicks in on files over a certain size. (500KB?) Can anyone confirm this?

[dficken]

DO any of you guys using a router or switching gateway??? My Dad is running a ugate3200 and everything worked fine with @home. But once they switched to charter, I cannot get the router to connect to charter.

I need to know what to put in for the device name (or host) and the domain name.

Any help would be appreciated. I tried their techsupport and didn't get any answers.

Thanks,
Dale.

[Amro]

in georgia



charter-georgia.com
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Default Gateway . . . . . . . . . : 24.197.144.1
DHCP Server . . . . . . . . . . . : 209.186.12.10
DNS Servers . . . . . . . . . . . : 209.186.12.2
209.186.12.3



so far my service itself has been slow, laggy, etc.. so have the ppl other than rosco, who just happens to be the man.

[dficken]

So are you using a router or a switching gateway btwn your computer and cable modem?

Oh, My Dad is in Saint Louis Area.

So anybody have the correct domain for Saint Louis?

Is it charter-stl.com???

Thanks again,
Dale.

[theINSPECTOR]

Boy, oh boy.....What a difference 3 days make.
Pitiful d/l speeds of 788.....u/l is 177 (big deal)
It seems we have a "politically correct" ISP, after all. All the bandwidth suckers and service abusers are whizzed for sure. Too bad all have to suffer.....
The absolute slowest e-mail & news servers I've ever used. (Even slower than 56k)
"dficken".......since you're in this thread, I'll assume you need the STL, MO info.

CHARTER PIPELINE-STL
Hostname: use your @home id
Domain: home.charter-stl.com
Server IP: 24.217.0.34
DNS Server: 24.217.0.3 / 24.217.0.4
Default Gateway: 24.207.224.1

News server: news.charter.net (207.126.101.100)
Update site: www.update.charter.net
(To add email addresses, Webspace, etc.)

[dficken]

Cool Thanks. I will give that a shot. Quick question....

CHARTER PIPELINE-STL
Hostname: use your @home id
Domain: home.charter-stl.com
Server IP: 24.217.0.34
DNS Server: 24.217.0.3 / 24.217.0.4
Default Gateway: 24.207.224.1

For the hostname, you say to use your @home id. Are you referring to the account name for Charter? Or the old @home device name? Just wanting to make sure. I tried so many combinations without success, i feel like I am going insane.

Just to clarify... say my Dads account name and email is Roger@charter.net. So would you put in "Roger" for the host name?

As stated before, I am just wanting to clarify cause I got so fed up with it tonight and just want to get it right.

Thanks again for your help.

Regards,
Dale.

[theINSPECTOR]

Yep....use the "c28744288-a" or whatever you were issued for the original @home account as the hostname. Use 24.217.0.34 for the WAN DHCP server IP in the router. After you set it all up, reboot the router and cycle your cable modem, and you should be in business......And use the primary email address and the new password Charter emailed you (with the notification) to access the charter update site. Hope it helps.

[Roger3554]

dficken: On my Linksys router I only had to put in the DNS address, my user name and password. I left the host name and domain name blank.

[dficken]

Thanks again for all the info. I will give them a shot. Hopefully it will work.

Thanks again.

Dale.

[STV]

Originally posted by theINSPECTOR
Boy, oh boy.....What a difference 3 days make.
Pitiful d/l speeds of 788.....u/l is 177 (big deal)
It seems we have a "politically correct" ISP, after all. All the bandwidth suckers and service abusers are whizzed for sure. Too bad all have to suffer.....
The absolute slowest e-mail & news servers I've ever used. (Even slower than 56k)
"dficken".......since you're in this thread, I'll assume you need the STL, MO info.

CHARTER PIPELINE-STL
Hostname: use your @home id
Domain: home.charter-stl.com
Server IP: 24.217.0.34
DNS Server: 24.217.0.3 / 24.217.0.4
Default Gateway: 24.207.224.1

News server: news.charter.net (207.126.101.100)
Update site: www.update.charter.net
(To add email addresses, Webspace, etc.)




Yea,my speads have dropped also,pings are up(forth hop after 6:00 pm are around 200ms) web pages load slow at peak times..forget any online gamming during peak hours... :(

[iceyflame]

::smirk:: lol after complaining for a day i got mine up to 300kbps called and thanked them but if it doesn't go up any more than that.. I mean that's like in the wee evening hours ::sigh:: i shouldn't have thanked them at all.. they really need more of a cussing.

[Funky_K]

I'm happy as hell that @Home is out of here.
My downloads are a little slower, but my uploads are doubled and my pings are under 100.
For the last 3 months with @Home, I haven't been able to get a ping under 600.

Thanks Charter

[Amro]

too bad that only makes one of us lol

Amro :(

[STV]

Tonights been much better than last. Speeds been between 600 -800 kbps dn /128-176 kbps up

Pings have been purdy good to.. ;)

[theINSPECTOR]

I guess it all depends on what one likes to do......... To each his own

Not being a gamer, I miss the raw speed....I have to admit that my u/l speed is an improvement.:rolleyes:

Tracing route to www.yahoo.akadns.net [64.58.76.223]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms xxx.xxx.xxx.xxx
2 17 ms 14 ms 13 ms 10.24.32.1
3 14 ms 14 ms 18 ms CC3-509.charter-stl.com [24.217.58.1]
4 14 ms 13 ms 12 ms 24.217.63.193
5 66 ms 18 ms 14 ms ga091-gr1.stl1.dbn.net [209.251.164.6]
6 22 ms 23 ms 24 ms p4-2.chcgil1-cr1.bbnplanet.net [4.24.149.105]
7 23 ms 22 ms 28 ms p1-0.chcgil1-cr4.bbnplanet.net [4.24.8.129]
8 49 ms 23 ms 29 ms p0-0.exocom3.bbnplanet.net [4.24.164.78]
9 25 ms 31 ms 24 ms bbr01-g4-0.okbr01.exodus.net [216.34.183.97]
10 57 ms 118 ms 52 ms bbr01-p2-0.whkn01.exodus.net [206.79.9.134]
11 95 ms 51 ms 54 ms bbr02-g3-0.whkn01.exodus.net [216.35.65.68]
12 72 ms 59 ms 60 ms bbr01-p3-0.stng02.exodus.net [209.185.9.102]
13 59 ms 57 ms 57 ms bbr01-p6-0.stng01.exodus.net [209.1.169.197]
14 58 ms 57 ms 58 ms dcr04-g10-0.stng01.exodus.net [216.33.96.162]
15 62 ms 59 ms 58 ms csr21-ve241.stng01.exodus.net [216.33.98.18]
16 71 ms 60 ms 61 ms 216.35.210.122
17 62 ms 58 ms 58 ms www.yahoo.akadns.net [64.58.76.223]

Trace complete.

Not exactly stellar performance...........