View Full Version : Anyone else having problems w/ Roadrunner in the Columbus Area?
justcrash
08-21-01, 10:23 AM
I'm in the Columbus Ohio area, and shortly before the big Code Red issue hit, my cable modem took a dive. By "dive" I mean it started randomly disconnecting and going down for 20-30 minutes at a time. I do a lot of gaming on line, mostly Tribes 2. Servers I usually ping 25-30 at I now can not get a ping below 350. I am using Insight, however, most of my friends are on Time Warner and experienceing the same issues. My question is, is anybody having the same issues, or know whats going on? I called and wrote their tech support and they pretty much blew me off. :(
Kip Patterson
08-21-01, 11:16 AM
There is a problem with an overloaded circuit. Several people have reported problems, and they seem to mostly occur in the evenings as you might guess.
Kip
justcrash
08-21-01, 11:28 AM
Originally posted by Kip Patterson
There is a problem with an overloaded circuit. Several people have reported problems, and they seem to mostly occur in the evenings as you might guess.
Kip
KIP!!! I think I spoke w/ you on the phone once! I'm Darian from Microcenter tech support. :) So are they working on the isue I take it? They told me it is only happening at "peak hours" but Im online from 11 PM till 3-4 AM. Not peak for my area. :)
Kip Patterson
08-21-01, 12:07 PM
Try running a traceroute when the pings are high. I believe you will see that the delay is between 24.95.81.129 and 24.95.81.230, which I think is the circuit from TW to the RR center in Westerville.
Let me know what you get.
Kip
justcrash
08-21-01, 12:15 PM
Originally posted by Kip Patterson
Try running a traceroute when the pings are high. I believe you will see that the delay is between 24.95.81.129 and 24.95.81.230, which I think is the circuit from TW to the RR center in Westerville.
Let me know what you get.
Kip
At the risk of sounding stupid (I am, btw ;) ) How does one do this?
ncswimmer
08-21-01, 02:26 PM
In win9x, go to the dos prompt, or in win2k, go to command. Then type tracert [server], where [server] is a url or ip address.
Examples:
C:\>tracert yahoo.com
or
C:\>tracert 216.115.108.245
justcrash
08-21-01, 02:47 PM
Originally posted by ncswimmer
In win9x, go to the dos prompt, or in win2k, go to command. Then type tracert [server], where [server] is a url or ip address.
Examples:
C:\>tracert yahoo.com
or
C:\>tracert 216.115.108.245
Hey.. THANKS!!!!!!! :)
http://blebs99.homestead.com/files/iviewcapture_date_21_08_2001_time_16_56_00.jpg
http://blebs99.homestead.com/files/iviewcapture_date_21_08_2001_time_16_56_50.jpg
Yeppers, there seems to be problems with the routers!:(
I even got disconnected today, for the first time since going to the DOCSIS Modem! :cry:
justcrash
08-21-01, 06:02 PM
Originally posted by blebs99
http://blebs99.homestead.com/files/iviewcapture_date_21_08_2001_time_16_56_00.jpg
http://blebs99.homestead.com/files/iviewcapture_date_21_08_2001_time_16_56_50.jpg
Yeppers, there seems to be problems with the routers!:(
I even got disconnected today, for the first time since going to the DOCSIS Modem! :cry:
What is the docsis modem? Do they know about the problem? And are they working on resolving it?
All I've heard is that they are having problems with the routers and that they are working on a resolution, however, I've heard this now for almost 2 months. My DNS, DHCP, POP3, SMTP, etc, are all coming out of Columbus or Westerville, not sure which, but I believe Westerville is correct.
I wish I had an answer for you, but at this time, all I have is hearsay and the evidence that I've posted in the form of HyperTrace Packet loss. :confused:
The DOCSIS modem I have is a Toshiba PCX1100 and they just introduced those into our area about a year ago, if I'm not mistaken. They have also started a business tier system with different speed packages for business class clients. I think this is affecting the lower bandwidth that I see now.
justcrash
08-21-01, 06:16 PM
Originally posted by blebs99
All I've heard is that they are having problems with the routers and that they are working on a resolution, however, I've heard this now for almost 2 months. My DNS, DHCP, POP3, SMTP, etc, are all coming out of Columbus or Westerville, not sure which, but I believe Westerville is correct.
I wish I had an answer for you, but at this time, all I have is hear say and the evidence that I've posted in the form of HyperTrace Packet loss. :confused:
The DOCSIS modem I have is a Toshiba PCX1100 and they just introduced those into our area about a year ago, if I'm not mistaken. They have also started a business tier system with different speed packages for business class clients. I think this is affecting the lower bandwidth that I see now.
Like I said, they blew me off. Its really starting to upset me, because, like you said, Ive been dealing with this for about 2 months as well. I'm very close to calling and telling them "No thank you!" to their service and trying to find decent DSL in our area. (East side of Columbus)
I know the feeling, believe me! I've been in touch with or should I say was in touch with, our area administrative lead tech for the Cable Company TWC, and I've never gotten a straight answer nor has he returned any calls or emails for almost a month now.
For me, DSL isn't an option. Too far away from the CO. It's either Road Runner or Dial-up and even with the crappy speeds I'm seeing right now, I prefer to stay with RR. I think you can see why.
I don't know whats going on in the office. Generally, when you see things like this, there are big changes coming. Whatever they are doing, they are treating it like "Top Secret Classified Information". ;)
justcrash
08-21-01, 06:45 PM
Originally posted by blebs99
I know the feeling, believe me! I've been in touch with or should I say was in touch with, our area administrative lead tech for the Cable Company TWC, and I've never gotten a straight answer nor has he returned any calls or emails for almost a month now.
For me, DSL isn't an option. Too far away from the CO. It's either Road Runner or Dial-up and even with the crappy speeds I'm seeing right now, I prefer to stay with RR. I think you can see why.
I don't know whats going on in the office. Generally, when you see things like this, there are big changes coming. Whatever they are doing, they are treating it like "Top Secret Classified Information". ;)
Yeah, I know. My buddy uses DSL and his company just went bankrupt. Now there trying to pass him off to Ameritech. Worse service, same money. :( I do know I had less packet loss on my dial up, at least as far as games are concerned.. lol. :)
Well hopefully, whatever they are up to, will be resolved soon and we can get on with our surfing and gaming. As long as I keep seeing problems like that packet loss, I know they aren't done doing whatever it is that they are doing. When I no longer see this, and I still have problems, then perhaps, it's time to go back to dial-up, though I sure don't like the thoughts of it.:)
Hello - I'm new to this site - I am in the NW Cols. area, near Dublin. June 16th was the fisrt time I really noticed the dramatic fall-off in performance. The email server(s) have been "failing" frequently, up to 10 times in one day, and the speed rates have really bottemed out, especially during peak times. I don't claim to be a super advanced user, but am intersted in learing "what is going on" in this area, and contributing if I'm "qualified". Thanks.
Welcome aboard JC714!
June 16th or 17th is exactly correct right! That is when we had the outage up here and since then, well, you know the story!
Again, Welcome to Speedguide. ;)
Hi again, same story here, more than anything else I'm wondering if work is being done - and remembering the days 'before the cap!' Looking forward to contributing to the group! JC
justcrash
08-22-01, 10:33 PM
Originally posted by JC714
Hello - I'm new to this site - I am in the NW Cols. area, near Dublin. June 16th was the fisrt time I really noticed the dramatic fall-off in performance. The email server(s) have been "failing" frequently, up to 10 times in one day, and the speed rates have really bottemed out, especially during peak times. I don't claim to be a super advanced user, but am intersted in learing "what is going on" in this area, and contributing if I'm "qualified". Thanks.
It actually was better last night after 1 AM, but its once again sucking really bad. *sigh*
Curiousg63
08-23-01, 05:15 AM
Hey Guys I have been dealing with TW for about 2 years now and The slow down has been going on for about that long. Thier recent excuse is the red worm. What I have noticed is since the red worm my Black Ice icon flashes all day.
One excuse I had from them was the amount of users on line was the reason why my speeds were so slow. Where I live there is only 3 people in a 2 mile radius with TW RR. At times my FTP downloads have been GREAT! but most of the time the dls are 16 to 140kps. I am checking tweaks now to see it that helps. I'll Keep everyone posted.
AMD Duron 950
448megs pc100
later
Curiuos
Tweaking is not going to help. They are having router problems and I've heard of at least one over loaded circuit. I hate to say this group, but it's just something that we'll have to wait out.
This is what I meant when I said that they are treating this like a "Top Secret", they are telling all of us different things. They've gone so far as to send a line tech to my house and stall for time to resolve the issue. I was told by the administrative office that I'm borderline on acceptable speeds. At times, I'm downloading at 185KB, before June 16th, I was running 311 to 300!
Curiousg63
08-23-01, 05:51 AM
Yeah your right, I downloaded cablenut and and went to the CNet site to dl. It was awful!! But like I said with some sites Like MegaGames I am downloading right now Red Faction at 1390 with WSFTP pro. I've been with TW for a while so I'll stick it out. I refuse to go back to AOL. LOL
Curious
Originally posted by JC714
Hi again, same story here, more than anything else I'm wondering if work is being done - and remembering the days 'before the cap!' Looking forward to contributing to the group! JC
Man would I like to be back in those days again! I remember 5500 to 6000 down. Oh yeah. :)
Hi - I'm almost afraid to say this but since Friday at about 11 PM (the 24th) I've actually noticed improvement with the Cols. RR speeds. Not sure what, if anything, to make of it, but it gives reason for hope, maybe...
Hi again - I see this done all the time in these forums, and I don't really want to add to the repetitiveness of the group, BUT, as I'm still new to the Cable Modem scene - if I post my test results, will someone take a look at make any applicable suggestions for improving speed and/or efficiency?
Kip Patterson
08-26-01, 01:52 PM
They sure will - you might do better in the tweaking forum.
Welcome to speedguide!
Kip
Thanks Kip - just did that - thanks for the help! JC
justcrash
08-26-01, 09:18 PM
Originally posted by JC714
Hi - I'm almost afraid to say this but since Friday at about 11 PM (the 24th) I've actually noticed improvement with the Cols. RR speeds. Not sure what, if anything, to make of it, but it gives reason for hope, maybe...
Mine seems to be a little better, but the activity light is still going nuts, which bothers me. :confused:
Originally posted by justcrash
Mine seems to be a little better, but the activity light is still going nuts, which bothers me. :confused:
Unfortunately, we all have to put up with the blinking lights for awhile yet! :rolleyes:
Think I spoke to quick - as of about 10:15 PM, its running real slow again. The activity light looks like it having a heart-attack, its blinking so much. Haven't run a speed test yea - out of fear of the results. JC
As a follow up - I've been running some trace routes,
1,10.24.56.1,10ms,None,----
2,24.95.81.189,10ms,srp2-0.clmboh1-rtr1.columbus.rr.com,----
3,24.95.81.230,321ms,srp0-0.clmboh1-rtr4.columbus.rr.com,----
4,12.125.143.61,360ms,None,----
5,12.123.5.74,391ms,gbr1-p50.cgcil.ip.att.net,----
6,12.122.11.37,420ms,None,----
7,12.122.11.206,411ms,None,----
8,192.205.32.26,420ms,att-gw.chi.sprint.net,----
9,144.232.26.54,381ms,sl-bb23-chi-9-0.sprintlink.net,----
10,144.232.8.201,411ms,sl-bb20-kc-14-0.sprintlink.net,----
11,144.232.2.118,410ms,sl-bb21-kc-15-0.sprintlink.net,----
12,144.232.9.206,431ms,sl-bb21-stk-5-0.sprintlink.net,----
13,144.232.27.36,420ms,sl-gw13-stk-0-0.sprintlink.net,----
14,160.81.232.78,431ms,sl-pointint-1-0.sprintlink.net,----
15,63.166.232.200,451ms,None,----
Hop number 3 looks suspiciously slow!! I talked to a RR tech last last night, (concidence) and he tells me there are huge router problems in Westerville, they were loosing power pretty consistantly - and the put the router on a generator, which needed constant baby-sitting. FYI to all.
JC
Curiousg63
08-27-01, 10:37 AM
This is a general Columbus RR Question. Here lately I have been having alot of attacks. Is anyone else have the same problem? I am using Black Ice.
Thanks
George
Originally posted by Curiousg63
This is a general Columbus RR Question. Here lately I have been having alot of attacks. Is anyone else have the same problem? I am using Black Ice.
Thanks
George
If your refering to port 80 hits, yes. You'll be seeing those for some time to come. Code Red Worm is looking for other servers to infect, and since alot of people ignored all the warnings, this is the result. ;)
justcrash
08-28-01, 10:07 PM
Whelp, after a few days repreive (Sp?) my Road Runner is back to giving me pings OVER 400 where I usually ping no more then 70. I've about had it. Do any RR reps hang out here?
ckellogg1
08-30-01, 05:24 PM
Hi y'all, I'm new to this group, but I have been out to a different Roadrunner-Columbus, OH group. FYI it's at http://www.dslreports.com/forum/remark,653490;root=cable,rr;mode=flat. There are some good folks out there (especially for a newbie like me).
I've had RR (and a new pc) since early 5/2001, and have had outages every night (I'm in the northland area). I mean full outages, no surfing for minutes (or more), repeatedly. Tons of packet loss, at the first hop. I'm having a heck of a time getting RR to fix this - 2 modems, 2 NIC cards, 6 tech calls, 1 maintenance call, and pc diagnostics later, I'm not in any better shape (although I have learned more than I wanted to about cable modem service). I'm served by Insight, and RR is new in my area, so I think that's the problem. I'm getting the distinct impression that either RR works great or it isn't worth the trouble. Should I switch to DSL? I don't know, tough choice.
If you have any suggestions for what I can try or for what I can ask RR to try, I would love to hear them! As a final note, I hope this isn't a duplicate post, I lost my connection as I was submitting a few minutes ago (grrrrrr).
justcrash
08-30-01, 06:54 PM
Originally posted by ckellogg1
Hi y'all, I'm new to this group, but I have been out to a different Roadrunner-Columbus, OH group. FYI it's at http://www.dslreports.com/forum/remark,653490;root=cable,rr;mode=flat. There are some good folks out there (especially for a newbie like me).
I've had RR (and a new pc) since early 5/2001, and have had outages every night (I'm in the northland area). I mean full outages, no surfing for minutes (or more), repeatedly. Tons of packet loss, at the first hop. I'm having a heck of a time getting RR to fix this - 2 modems, 2 NIC cards, 6 tech calls, 1 maintenance call, and pc diagnostics later, I'm not in any better shape (although I have learned more than I wanted to about cable modem service). I'm served by Insight, and RR is new in my area, so I think that's the problem. I'm getting the distinct impression that either RR works great or it isn't worth the trouble. Should I switch to DSL? I don't know, tough choice.
If you have any suggestions for what I can try or for what I can ask RR to try, I would love to hear them! As a final note, I hope this isn't a duplicate post, I lost my connection as I was submitting a few minutes ago (grrrrrr).
Well, first off my friend, the new nic cards, etc, was a waste of your time and a delaying tactic on their end because they can't/won't fix the problem. It isn't just insight (Who I have.. you must be on the east side?) because most of my freinds have Time Warner, and are experiencing the same issues. If they had any morals at all I would be reimbursed for this month or so of lousy service. I'm past the point of being reasonable and am just downright angry.
ckellogg1
08-30-01, 07:16 PM
justcrash said:It isn't just insight (Who I have.. you must be on the east side?) because most of my freinds have Time Warner, and are experiencing the same issues. If they had any morals at all I would be reimbursed for this month or so of lousy service. I'm past the point of being reasonable and am just downright angry.
Hi justcrash-I've had this same problem since initial install on 5/2, even before the June troubles, so I don't know if my problem is the same as everyone else's. They've been good about giving me credits, although I have to ask the level 3 techs to do this. I'm around Cooke/Maize Rd. Are you experiencing slow browsing or ongoing outages? I'm dealing with full outages and no modem lights blinking or anything odd to indicate that there's a problem.
Do you know anyone around our area who has DSL? If so, what's their connection like, and what company are they with?
justcrash
08-30-01, 07:51 PM
Originally posted by ckellogg1
justcrash said:
Hi justcrash-I've had this same problem since initial install on 5/2, even before the June troubles, so I don't know if my problem is the same as everyone else's. They've been good about giving me credits, although I have to ask the level 3 techs to do this. I'm around Cooke/Maize Rd. Are you experiencing slow browsing or ongoing outages? I'm dealing with full outages and no modem lights blinking or anything odd to indicate that there's a problem.
Do you know anyone around our area who has DSL? If so, what's their connection like, and what company are they with?
Im over on Refugee/NoeBixby. Anyway, My mail crashes my connection every fifth time. Sometimes loading pages causes my modem to reboot. And since Im an advid gamer, I get HUGE packet Loss and ping in the 4-500's on servers I usually get 40-70 on. This is between the hours of 6 and 1 AM.. and really.. why would anyone want to be online then anyway? :rolleyes:
Of course, during the day, ALL DAY, my activity light goes nuts.:mad:
As far as DSL, I have a few friends on it. Their ISP just went out of buisness, so theyre giving their account to Ameritech. In their minds... worse service, for same or more money, isnt an option and are seeking a new ISP.
ckellogg1
08-31-01, 08:12 AM
As far as DSL, I have a few friends on it. Their ISP just went out of buisness, so theyre giving their account to Ameritech. In their minds... worse service, for same or more money, isnt an option and are seeking a new ISP.
I would have replied to your post last night, but my connection was just pure hell. I would post the pingguide results (which tracks connection loss to my gateway), but the file is sooo....long. Regarding DSL, Ameritech is being sold. I saw this on a public hearing on our local govt channel (channel 3 on insight digital). The new company is called WAVE**** (****=something, I don't recall). I believe this is happening within the next couple of months. I called ameritech about dsl recently and was dismayed by the rep's lack of knowledge and the apparent lack of support, plus I've heard some negatives about them. The site dslreports.com seems to have good info about dsl (they like speakeasy.net).
I have a newbie question - my gateway (the first hop on a ping) is 10.24.216.1. Do I have the same gateway as everyone else on RR, or is this specific to my area? Thanks
Kip Patterson
08-31-01, 08:33 AM
Your gateway is specific to your area, but I have no idea how big "your area" would be on Insight. I'm only about a mile from you but am on Time Warner.
You probably know already that 10.x.x.x addresses are Private, and as a result are repeatedly used on the 'net. The fact that someone else has the same gateway address does not mean that he is on the same gateway.
Kip
ckellogg1
08-31-01, 08:47 AM
You probably know already that 10.x.x.x addresses are Private, and as a result are repeatedly used on the 'net. The fact that someone else has the same gateway address does not mean that he is on the same gateway.
Kip - thanks for explaining things to me. I guess I don't understand the gateway/IP address set up, I had thought that only my IP address was private. Can you point me to a resource that I can read about this? Thanks again!
Hi all - I just got home around 2 PM and see email is not working - I called the 'tech support' and heard the "yea, its down recording" - anyone know when it died or why, or estimated fix time? Thanks - JC
My email is up now, but I've been getting random disconnects all day!
ckellogg1
09-02-01, 10:18 AM
Ah....random disconnects....welcome to my world of RR. I've been using PingGuide to track disconnects (to my initial gateway), and during evenings especially I go offline constantly. More so than I'd thought.
I wanted to let all of you know that I have stunned myself by ordering directvdsl. I'm very dubious about how this will work out (I have seen their poor comments and ratings at dslreports.com), but I have such an awful time with RR that I'm hoping I'll get lucky with directvdsl. The contract is month to month and I can cancel at any time, so I figure I've got little to lose. In the meantime, if by some miracle RR can fix my connection, I can cancel before installation with no charges incurred.
Thanks to all of you for your help, I will let you know how things go. Good luck surfing!
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