Boosted3si
05-24-01, 03:46 AM
Hello to everyone. This is my first post EVER on these forums! Anyways, onto the stuff that we all want to hear about, the cream of the post, MY PROBLEM w/ AT&T@HOME!!
Okay, here is my scenario:
4pm May 23rd, all is well, computer is running nicely, connection is running high speed and tweaked as usual. ~4000kb/s (down) 950-1100 (up).. then the sh*t starts to hit the fan. I start to suffer from occasional disconnections and reconnections. I let this go on until about 7:30 with anywhere from 45 minutes to an hour between disconnections. I call the tech number (which I now have memorized) and started going through the process that they ream me with every single time I call there. Yada yada checking TCP/IP settings and all of that good stuff. I'm basically mouthing her word for word b/c I've called there so many times. So after a while (which I knew this was inevitably coming) they send me up to their senior support staff (aka tier 2). So the first thing that they have me do is check my computer name/domain, etc. I'm like "blah help me!"
So moving on....
After the repetitious act of going over all of the same TCP/IP stuff again she has me power cycle my modem. I go in there, unplug it, the cat5 cable, etc... plug it back in, wait for the lights to come back on, get synced back up again, etc. Well, she says I am now pingable, I get online, etc.. I'm like, okay, sweet, this is awesome now. Not 30 seconds later I was disconnected again, she goes, "Wow, you're not pingable now." I'm like "nope, I'm not, weird huh?" So we go about going to my modem (it's an RCA (not sure of model number)) and we're going to reset it (there's a little reset button on the back of it). So I unplug the power, push the reset button with a pen, plug the modem back in, all 5 lights are on on the front of it, I take the pen out and we go and boot my computer back up. Everything is working, she says that that seems to do the fix since I'm having less than a 1% packet loss even going through her firewall where she works. So I'm believing her and everything. About 3 hours later (this being about 12:30 the 24th about 2 hours ago) I get disconnected again. I call the tech support AGAIN and tell them my info and that I urgently need to get to the Tier2 level and gave them my ticket # I get back to the tier2 level and the guy says that he can't help me because he doesn't know what error it is that is going on because I have to ping my gateway when I'm disconnected or should I say attempt to ping my gateway and it'll result in an error that I need to record and call back and let them know about. This has yet to happen but I'm pissed off nonetheless.
LoL (this was all the leadup to this question): After doing that reset of my cable modem and the power-cycling, my upload SUCKS now. We're talking like 150kilobit/second or less. I did get a couple of bursts @ ~200kb/s I was/am still pissed. I know that a couple of friends in town around here get 400-500kb/s and I was always around 1000, but my friend called into the company one time just "asking" about our difference and they said that my account is an older one and that I'm not capped and that they are. So did MY power-cycling of my modem and/or resetting it do this? If so, damnit I'm stupid! But those techies sure did have me thinking that it was fixed UNTIL I did the upload test! :( Is there anything that I can go about doing either with my PC, Modem, or ISP to get that fixed/improved? BTW, I have a tech coming here Friday @ 1pm, any ideas of casually "asking" about the upload stuff to one of those guys?
Thank you in advance and I apologize for my LONG post ;) Any response will be greatlly appreciated and if it's EXTRA beneficial I'm a good secret keeper :D :D
Okay, here is my scenario:
4pm May 23rd, all is well, computer is running nicely, connection is running high speed and tweaked as usual. ~4000kb/s (down) 950-1100 (up).. then the sh*t starts to hit the fan. I start to suffer from occasional disconnections and reconnections. I let this go on until about 7:30 with anywhere from 45 minutes to an hour between disconnections. I call the tech number (which I now have memorized) and started going through the process that they ream me with every single time I call there. Yada yada checking TCP/IP settings and all of that good stuff. I'm basically mouthing her word for word b/c I've called there so many times. So after a while (which I knew this was inevitably coming) they send me up to their senior support staff (aka tier 2). So the first thing that they have me do is check my computer name/domain, etc. I'm like "blah help me!"
So moving on....
After the repetitious act of going over all of the same TCP/IP stuff again she has me power cycle my modem. I go in there, unplug it, the cat5 cable, etc... plug it back in, wait for the lights to come back on, get synced back up again, etc. Well, she says I am now pingable, I get online, etc.. I'm like, okay, sweet, this is awesome now. Not 30 seconds later I was disconnected again, she goes, "Wow, you're not pingable now." I'm like "nope, I'm not, weird huh?" So we go about going to my modem (it's an RCA (not sure of model number)) and we're going to reset it (there's a little reset button on the back of it). So I unplug the power, push the reset button with a pen, plug the modem back in, all 5 lights are on on the front of it, I take the pen out and we go and boot my computer back up. Everything is working, she says that that seems to do the fix since I'm having less than a 1% packet loss even going through her firewall where she works. So I'm believing her and everything. About 3 hours later (this being about 12:30 the 24th about 2 hours ago) I get disconnected again. I call the tech support AGAIN and tell them my info and that I urgently need to get to the Tier2 level and gave them my ticket # I get back to the tier2 level and the guy says that he can't help me because he doesn't know what error it is that is going on because I have to ping my gateway when I'm disconnected or should I say attempt to ping my gateway and it'll result in an error that I need to record and call back and let them know about. This has yet to happen but I'm pissed off nonetheless.
LoL (this was all the leadup to this question): After doing that reset of my cable modem and the power-cycling, my upload SUCKS now. We're talking like 150kilobit/second or less. I did get a couple of bursts @ ~200kb/s I was/am still pissed. I know that a couple of friends in town around here get 400-500kb/s and I was always around 1000, but my friend called into the company one time just "asking" about our difference and they said that my account is an older one and that I'm not capped and that they are. So did MY power-cycling of my modem and/or resetting it do this? If so, damnit I'm stupid! But those techies sure did have me thinking that it was fixed UNTIL I did the upload test! :( Is there anything that I can go about doing either with my PC, Modem, or ISP to get that fixed/improved? BTW, I have a tech coming here Friday @ 1pm, any ideas of casually "asking" about the upload stuff to one of those guys?
Thank you in advance and I apologize for my LONG post ;) Any response will be greatlly appreciated and if it's EXTRA beneficial I'm a good secret keeper :D :D