Wave Cable Moto SB5101

[KilroyUSN]

Hi about 2 days ago, we suddenly lost internet connection and then it would come on for a little while, then go away.
We can see the modem restarting itself, trying to find a connection, and when it does, it is either REALLY slow, or just stops working.
I called wave cable and they said there was some infrastructure problem earlier that day but it had been fixed so we should be all good.
However, hard reboot, soft reboot, etc nothing worked.
So I hooked up my older (borrowing from a friend)
Moto SB4200... and it works.
I have had my moto for maybe 2 months.
We changed nothing on our end for months which is why I beleive it is on their end, however when changing out the modems works... it makes me beleive my modem just died after 2 months????

I got a bunch of data and hopefully someone can help me see something wrong?
Heres the data from the 5150

Frequency 663000000 Hz
Signal To Noise Ratio 26.6 dB

Power Level -11.4 dBmV

Upstream Value
Channel ID 31
Frequency 25000000 Hz
Power 37.8 dBmV

Heres the data from my friends 4200

Frequency 651000000 Hz Locked
Signal to Noise Ratio 33 dB
Power Level -16 dBmV The Downstream Power Level

Upstream Value
Channel ID 31
Frequency 24999831 Hz Ranged

Power Level 39 dBmV

I noticed a few things, my modem seems to have a crappier signal to noise ratio and I am not sure why, and my power levels are lower.
Any help would be greatly appreciated, especially since their tech is not coming out to friday (sigh)
Thanks

[newbie888]

Judging from the information posted...you have poor signal strength going down stream and going up stream your signal strength level is too close to noise level thus endangering packet integrity . The 5101 may be a little more sensitive than the 4200 to poor signal/poor connection. I would remove any unneccessary splitters in the cable run up to the modem. Also look for unterminated connectors and cap them with terminators. Replace chead cabling with higfher quality cabling such as cat5. If that all doesn't fix the signal problem, you can try out a drop amp. Since your up stream numbers look are low, you do not want a drop amp with active return. A drop amp for forward amplification should suffice.

[Ninjakiwi123]

Thank you for the information you provided. It helped alot.


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