help please......

[pooh736]

I hope i've posted this in the right place - i've never used a forum before. I ran a speed test just now as i've been complaining to my ISP and getting nowhere i was going to change to a different company but thought i'd try this first. I am with Tiscali and pay for 8mg
- what do you think ?

« SpeedGuide.net Speed Test Results »
3251 kbps down (~3.25 Mbps, 397 KB/s)↓
368 kbps up (~0.37 Mbps, 45 KB/s)↑
250 KB downloaded in 0.63 seconds
1024 KB uploaded in 22.773 seconds
Tested on: 2008.03.27 02:44 EDT
Tested from: host-easy.co.uk
Test Link: http://www.speedguide.net/speedtest/results.php?test=S3MW23VHC39M
Provider: dynamic.dsl.as9105.com
Location: Milton Keynes, UK

[trogers]

Post your TCP Analyzer report.

[pooh736]

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.27.2008 02:57
IP address: 88.109.xx.xxx

TCP options string: 020405a0010303020101080a000000000000000001010402
MSS: 1440
MTU: 1480
TCP Window: 187200 (multiple of MSS)
RWIN Scaling: 2
Unscaled RWIN : 46800
Reccomended RWINs: 63360, 126720, 253440, 506880
BDP limit (200ms): 7488kbps (936KBytes/s)
BDP limit (500ms): 2995kbps (374KBytes/s)
MTU Discovery: ON
TTL: 111
Timestamps: ON
SACKs: ON
IP ToS: 00000000 (0)

[trogers]

Try the following with TCP Optimizer:

General Settings tab:
Custom settings - check
Modify All Network Adapters - check
network adapter selection - your NIC
MTU - 1480
TTL - 64
TCP Receive Window - 253440
MTU Discovery - Yes
Black Hole Detect - No
Selective Acks - Yes
Max Duplicate ACKs - 2
TCP 1323 Options:
Windows Scaling - checked
Timestamps - uncheck

Advanced Settings tab:
Max Connections per Server - 10
Max Connections per 1.0 Server - 20
LocalPriority - 1
Host Priority - 1
DNSPriority - 1
NetbtPriority - 1
Lan Browsing speedup - optimized
QoS: NonBestEffortLimit - 0
ToS: DisableUserTOSSetting - 0
ToS: DefaultTOSValue - 80
MaxNegativeCacheTtl - 0
NetFailureCacheTime - 0
NegativeSOACache Time - 0
LAN Request Buffer Size - 32768
Then select "Apply Changes" and reboot to take effect

After reboot, test speed at this link using a few test servers near to you: http://www.speedtest.net/

[pooh736]

download 2906kb/s.
upload 366 kb/s

ping 142 ms
distance 200 mi

[trogers]

Check signal quality. Do a tracert to www.yahoo.com and post.

[pooh736]

I went to the traceroute - yahoo site - but cant find where i need to be - i couldn't find a uk link could you explain in a little more detail please. Sorry to be a pain.

[trogers]

I went to the traceroute - yahoo site - but cant find where i need to be - i couldn't find a uk link could you explain in a little more detail please. Sorry to be a pain.

To do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:\>

tracert www.yahoo.com

and press enter key

When test is completed, move mouse cursor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

[pooh736]

C:\Documents and Settings\Corinne>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [87.248.113.14]
over a maximum of 30 hops:

1 33 ms 25 ms 26 ms lo98.mk-1-ips.as9105.net [212.74.102.31]
2 38 ms 31 ms 28 ms 10.72.4.218
3 29 ms 29 ms 28 ms 10.72.4.126
4 30 ms 29 ms 30 ms ge-5-1-0.lon12.ip.tiscali.net [213.200.79.9]
5 48 ms 48 ms 46 ms 89.149.187.2
6 42 ms 40 ms 39 ms yahoo-overture-gw2.dub20.ip.tiscali.net [213.200
.67.202]
7 40 ms 51 ms 49 ms ge-1-4.bas-b1.ird.yahoo.com [87.248.101.13]
8 58 ms 42 ms 49 ms f1.us.www.vip.ird.yahoo.com [87.248.113.14]

Trace complete.

[trogers]

Slightly high and uneven ping times at your modem in hop 1.

Turn off power to the modem and relocate it to a place at least a few feet away from ALL other electrical devices. Place it on the floor under the comp table if necessary. Make sure you do not coil up any lengths of signal or power cables.

[pooh736]

Tracing route to www.yahoo-ht3.akadns.net [87.248.113.14]
over a maximum of 30 hops:

1 26 ms 28 ms 25 ms lo98.mk-1-ips.as9105.net [212.74.102.31]
2 28 ms 26 ms 27 ms 10.72.4.218
3 28 ms 34 ms 33 ms 10.72.4.126
4 29 ms 28 ms 30 ms ge-4-0-0.lon11.ip.tiscali.net [213.200.77.73]
5 48 ms 48 ms 49 ms 89.149.187.2
6 41 ms 42 ms 42 ms yahoo-overture-gw2.dub20.ip.tiscali.net [213.200
.67.202]
7 40 ms 42 ms 41 ms ge-1-4.bas-b2.ird.yahoo.com [87.248.101.15]
8 44 ms 40 ms 43 ms f1.us.www.vip.ird.yahoo.com [87.248.113.14]

Trace complete.

[trogers]

Test speed and check results.

[pooh736]

SG Speed Test Results

kbps 200040006000800010000
download
upload « 259 kbps ↓
« 352 kbps ↑



259 kbps down (~0.26 Mbps, 32 KB/s) ↓
352 kbps up (~0.35 Mbps, 43 KB/s) ↑
Details:

500 KB downloaded in 15.833 seconds
100 KB uploaded in 2.324 seconds
Speed @ 16% of the average for dsl.irvnca.pacbell.net
5 times faster than 56k dialup
Tested on: 2008.03.27 15:26 EDT
Tested from: celticsurf.net
Test ID: GYRL4EAAG26C
User Test History: User Stats
Browser/OS: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts; .NET CLR 1.1.4322)
IP Address: 88.111.123.80
Provider: dsl.irvnca.pacbell.net
Location: Slough, UK

[trogers]

Test speed using test servers in the UK of www.speedtest.net

[pooh736]

down 3697 kbs
up 350 kbs
ping238
50 mi

[trogers]

Clean your comp registry with CCleaner.

Scan for malware with

AVG antispyware
SpyBot
Ad-Aware 2007

[pooh736]

CCleaned - and Ad Awared
Speed now

Down 3425 kb/s
Up 359 kb/s

[trogers]

CCleaned - and Ad Awared
Speed now

Down 3425 kb/s
Up 359 kb/s

Are you sure you are paying for a 8 mbps line, and not a 4 mbps line?

[pooh736]

Thats possible your most worrying post yet ....
This is a extract of my Tiscali bill


Subscription Charges Package Type Total Cost (excl VAT)
Broadband 01/Mar/08-31/Mar/08 Tiscali Max Unlimited £ 15.31

Total new charges excluding VAT £ 15.31
Total new charges including VAT £ 17.99

----------------------------------------------------------------
And this is an extract from Tiscali site

Tiscali MAX Unlimited is a new higher speed broadband service. Speeds can reach up to 8Mb depending on the quailty of your line. Using new technology, the service will automatically provide you with the fastest broadband speed your phone line can physically support, up to a maximum of 8Mb (or 8 megabits per second) - this is 160 times faster than a standard dial-up connection

[trogers]

Thats possible your most worrying post yet ....
This is a extract of my Tiscali bill


Subscription Charges Package Type Total Cost (excl VAT)
Broadband 01/Mar/08-31/Mar/08 Tiscali Max Unlimited £ 15.31

Total new charges excluding VAT £ 15.31
Total new charges including VAT £ 17.99

----------------------------------------------------------------
And this is an extract from Tiscali site

Tiscali MAX Unlimited is a new higher speed broadband service. Speeds can reach up to 8Mb depending on the quailty of your line. Using new technology, the service will automatically provide you with the fastest broadband speed your phone line can physically support, up to a maximum of 8Mb (or 8 megabits per second) - this is 160 times faster than a standard dial-up connection

Log into your modem and see what line speed it is getting.

An ISP can provide a top speed of 8 mbps, but this speed can only be achieved by those who are located within 1.2 km from their central office. The further from this distance, the lower the speed. See this graph:

http://members.speedguide.net/trogers/04_adsl2_2.gif

[pooh736]

I hope this is what you mean -

Line rate transmit 448
" receive 7616 kbs

[pooh736]

Forgot to say the exchange that provides my landline is no more than 3 minutes walk from my house.

[trogers]

Forgot to say the exchange that provides my landline is no more than 3 minutes walk from my house.

Your modem shows a top speed of 7.6 mbps. Call your ISP and get them to check if they have uncapped your speed from your earlier subscription (before you upgraded).

[pooh736]

Thanks for all your help - i'll ring them now