kylewyrick@gmail.com
02-14-08, 04:35 PM
After 12 support cases opened, I have yet to receive a response less
than 5 hours. That wouldn't be to bad if I hadn't paid for their gold
support. Gold support guaranties a response less than 4 hours. Even if
they did respond, they only e-mail no matter what you put the response
contact method as.
I like the appliance but hate the support. I'm going back to Cisco.
than 5 hours. That wouldn't be to bad if I hadn't paid for their gold
support. Gold support guaranties a response less than 4 hours. Even if
they did respond, they only e-mail no matter what you put the response
contact method as.
I like the appliance but hate the support. I'm going back to Cisco.