FIOS actiontec router problem (MI424WR)

[wpiman2@gmail.com]

I have had this modem for a couple of months and it has been working
fine. Last night, the power went out (could be unrelated) and today
the wireless portion was not working. I logged into the router and
went to the wireless settings, and the ENABLE RADIO was off. I turned
it back on and clipped apply. It shows it on, but when I switch to
the status window, the radio is ON again. I did this several times.

I did a factory reset- same problem.
I looked at the log and noticed that flash was updated a week or so
ago. I restored the old flash, same problem.
Brought it back to latest flash.

Called Verizon- no answer. No way to email them on their website.
Horrible support in my opinion.

Any idea on how to turn the radio on?

[BigJim]

have you tried unplugging it, that is what I do with my cable modem when the
connect get freaky.
Also it could have taken a voltage hit causing it to fail.
<wpiman2@gmail.com> wrote in message
news:3d21b9fa-cd53-47b8-b091-1dd546e49b66@y5g2000hsf.googlegroups.com...
>I have had this modem for a couple of months and it has been working
> fine. Last night, the power went out (could be unrelated) and today
> the wireless portion was not working. I logged into the router and
> went to the wireless settings, and the ENABLE RADIO was off. I turned
> it back on and clipped apply. It shows it on, but when I switch to
> the status window, the radio is ON again. I did this several times.
>
> I did a factory reset- same problem.
> I looked at the log and noticed that flash was updated a week or so
> ago. I restored the old flash, same problem.
> Brought it back to latest flash.
>
> Called Verizon- no answer. No way to email them on their website.
> Horrible support in my opinion.
>
> Any idea on how to turn the radio on?

[Bill Kearney]

>> Any idea on how to turn the radio on?

There is a telnet command line you can use on the router. No idea what
commands to use, but there is a help feature.

[wpiman2@gmail.com]

On Jan 24, 7:41 pm, "Bill Kearney" <wkearne...@hotmail.com> wrote:
> >> Any idea on how to turn theradioon?
>
> There is a telnet command line you can use on the router. No idea what
> commands to use, but there is a help feature.

Good thinking.

Although I tried to turn on the telnet server- and that stays enabled-
but when I telnet to the box it just shuts down the window. I did
this on the LAN side, I will give it a shot from the WAN today.

I have telnetted to this thing in the past-- I think it is completely
shot. Does FIOS have stores like Cable companies do?

[Bill Kearney]

> Although I tried to turn on the telnet server- and that stays enabled-
> but when I telnet to the box it just shuts down the window. I did
> this on the LAN side, I will give it a shot from the WAN today.

I don't think it'll work from the WAN side. At least not without
deliberately enabling it via the web interface.

> I have telnetted to this thing in the past-- I think it is completely
> shot. Does FIOS have stores like Cable companies do?

I think most of the Verizon corporate stores (not a 3rd party reseller) also
support FIOS. Check via the Verizon website and then CALL THE STORE FIRST.
They may have ones you can swap out. I happened to get lucky and the tech
had an extra one on him when they brought my cablecards out. See if there's
a FIOS truck in the neighborhood and hit 'em up for a spare.

I haven't looked into it at all but have you considered downgrading the
firmware? Do that, reset the router to factory defaults and THEN upgrade it
again. I've seen issues with other brand routers that have trouble dealing
with "left over" settings from a previous firmware. Especially if the
setting changes were anything beyond the most basic of config options.
Don't know that it'd work for your problem but it might be worth a shot.

-Bill

[rbriggs]

Holly Crap! I have the exact same problem! I tried turning the wireless "ON" and I hit apply, but when I look at the Wireless Status, it shows it as beeing OFF. Did you figure this out? Nothing really changed on my machine. I did notice we had some cirucuit breakers blown for the house, so I had to flip those on. I suppose it is possible there was a power surge even though there was no storm. I'm curious as to the cause of this problem, and as to why it does not turn back on! It's driving me crazy. I've been through every setup screen and link on the router setup and I cannot find anything else that needs to be set.

Anyone have a resolution for this? I called Verizon 3 times. Each time I went through all the promts and then a recorded voice tells me they have high call volumn and to call back at another time. It then disconnected me! I cant believe it. It's not enough that your willing to wait anymore for hours, they just hang up on you now!

Anyways, did you resolve this? Did anyone else?

[robinbriggs@gmail.com]

On Jan 25, 11:55*am, "Bill Kearney" <wkearne...@hotmail.com> wrote:
> > Although I tried to turn on the telnet server- and that stays enabled-
> > but when I telnet to the box it just shuts down the window. *I did
> > this on the LAN side, I will give it a shot from the WAN today.
>
> I don't think it'll work from the WAN side. *At least not without
> deliberately enabling it via the web interface.
>
> > I have telnetted to this thing in the past-- I think it is completely
> > shot. *Does FIOS have stores like Cable companies do?
>
> I think most of the Verizon corporate stores (not a 3rd party reseller) also
> support FIOS. *Check via the Verizon website and then CALL THE STORE FIRST.
> They may have ones you can swap out. *I happened to get lucky and the tech
> had an extra one on him when they brought my cablecards out. *See if there's
> a FIOS truck in the neighborhood and hit 'em up for a spare.
>
> I haven't looked into it at all but have you considered downgrading the
> firmware? *Do that, reset the router to factory defaults and THEN upgrade it
> again. *I've seen issues with other brand routers that have trouble dealing
> with "left over" settings from a previous firmware. *Especially if the
> setting changes were anything beyond the most basic of config options.
> Don't know that it'd work for your problem but it might be worth a shot.
>
> -Bill

Holly Crap! I have the exact same problem! I tried turning the
wireless "ON" and I hit apply, but when I look at the Wireless Status,
it shows it as beeing OFF. Did you figure this out? Nothing really
changed on my machine. I did notice we had some cirucuit breakers
blown for the house, so I had to flip those on. I suppose it is
possible there was a power surge even though there was no storm. I'm
curious as to the cause of this problem, and as to why it does not
turn back on! It's driving me crazy. I've been through every setup
screen and link on the router setup and I cannot find anything else
that needs to be set.

Anyone have a resolution for this? I called Verizon 3 times. Each time
I went through all the promts and then a recorded voice tells me they
have high call volumn and to call back at another time. It then
disconnected me! I cant believe it. It's not enough that your willing
to wait anymore for hours, they just hang up on you now!

Anyways, did you resolve this? Did anyone else?

[wpiman2@gmail.com]

On Jan 26, 8:01 pm, robinbri...@gmail.com wrote:
> On Jan 25, 11:55 am, "Bill Kearney" <wkearne...@hotmail.com> wrote:
>
>
>
> > > Although I tried to turn on the telnet server- and that stays enabled-
> > > but when I telnet to the box it just shuts down the window. I did
> > > this on the LAN side, I will give it a shot from the WAN today.
>
> > I don't think it'll work from the WAN side. At least not without
> > deliberately enabling it via the web interface.
>
> > > I have telnetted to this thing in the past-- I think it is completely
> > > shot. DoesFIOShave stores like Cable companies do?
>
> > I think most of the Verizon corporate stores (not a 3rd party reseller) also
> > supportFIOS. Check via the Verizon website and then CALL THE STORE FIRST.
> > They may have ones you can swap out. I happened to get lucky and the tech
> > had an extra one on him when they brought my cablecards out. See if there's
> > aFIOStruck in the neighborhood and hit 'em up for a spare.
>
> > I haven't looked into it at all but have you considered downgrading the
> > firmware? Do that, reset the router to factory defaults and THEN upgrade it
> > again. I've seen issues with other brand routers that have trouble dealing
> > with "left over" settings from a previous firmware. Especially if the
> > setting changes were anything beyond the most basic of config options.
> > Don't know that it'd work for your problem but it might be worth a shot.
>
> > -Bill
>
> Holly Crap! I have the exact same problem! I tried turning the
> wireless "ON" and I hit apply, but when I look at the Wireless Status,
> it shows it as beeing OFF. Did you figure this out? Nothing really
> changed on my machine. I did notice we had some cirucuit breakers
> blown for the house, so I had to flip those on. I suppose it is
> possible there was a power surge even though there was no storm. I'm
> curious as to the cause of this problem, and as to why it does not
> turn back on! It's driving me crazy. I've been through every setup
> screen and link on the router setup and I cannot find anything else
> that needs to be set.
>
> Anyone have a resolution for this? I called Verizon 3 times. Each time
> I went through all the promts and then a recorded voice tells me they
> have high call volumn and to call back at another time. It then
> disconnected me! I cant believe it. It's not enough that your willing
> to wait anymore for hours, they just hang up on you now!
>
> Anyways, did you resolve this? Did anyone else?

Good to know it isn't just me. No fix yet. I have another WAP so it
isn't a huge priority.