arette
09-13-07, 01:04 PM
Okay, so I've spent quite a lot of time already troubleshooting this. Some background on the nature of my problem:
I just got a new computer and am experiencing very slow download rates (often less than 100 Kbps). However strange, I can still surf the web like no other...the modem is connected directly to my computer with a cat5 (no router)
First, here's list of components for my one-week-old Dell:
Intel Core 2 Duo Processor E6600 (2.4GHz,1066FSB) with 4MB cache
2GB DDR2 SDRAM at 800MHz
256MB NVIDIA GeForce 8600GT- DDR3
320GB Serial ATA 2 Hard Drive (7200RPM)
Microsoft Windows XP Home Edition,Service Pack 2
56K PCI Data Fax Modem
Network Associates McAfee 8.0 English, 15-Month Subscription
I have high speed cable internet (with "powerboost", whatever that is) through Comcast. I spent a lot of time yesterday talking with them over the phone and even had a tech come to my house to check my connection. Here's the troubleshooting steps we followed:
All firewalls disabled (Mcafee and Windows)
Modem reset (multiple times throughout procedure)
Network adapter set to "auto-detect" in device manager
No P2P software running
Ping test: 5 ms
Line check: great, no splitting with other customers in my building
Packet loss: 0 out of 1000
Speed Test: nonresponsive!
To validate their service, I hooked up the connection to my old toshiba satellite (that I had intended to replace) and took the same speed test that was nonresponsive on the Dell. The results on my old, outdated laptop were 12000+ Kbps download rate. It literally maxed out the dial (max was 10Mbps) on the speed test and finished in a split second. thus, my comcast connection is great. This led me deal with Dell support (you can imagine the pain).
After many hours of both chatting and talking with various tech support reps, I was told that my system (hardware wise) is running to spec and within the realm of what dell typically sees... and this is out a download rate of about 150 Kbps. They straight out told me that I can't do any better on this system (I made them well aware of my old computer's performace). Below is a list of other things that we/I did:
Tested many different adapter settings in device manager
downloaded driver off Dell's website (can't remember what, I was just told to)
much more that I can't remember now (can dig up if needed thru dell support)
As I find it extremely hard to believe that my old laptop can outperform my brand new Dell, I am in desperate need of assistance; I only have a little time left to decide if I want to return the product. It sounds sad, but maybe I could just download on my laptop and transfer to my new computer... it would just be nice to avoid this extra pain. This website is extremely helpful and I've learned a lot so far. Please respond and let me know if you can provide any more information and/or insight into the nature of my problem.
Thanks,
Tony
I just got a new computer and am experiencing very slow download rates (often less than 100 Kbps). However strange, I can still surf the web like no other...the modem is connected directly to my computer with a cat5 (no router)
First, here's list of components for my one-week-old Dell:
Intel Core 2 Duo Processor E6600 (2.4GHz,1066FSB) with 4MB cache
2GB DDR2 SDRAM at 800MHz
256MB NVIDIA GeForce 8600GT- DDR3
320GB Serial ATA 2 Hard Drive (7200RPM)
Microsoft Windows XP Home Edition,Service Pack 2
56K PCI Data Fax Modem
Network Associates McAfee 8.0 English, 15-Month Subscription
I have high speed cable internet (with "powerboost", whatever that is) through Comcast. I spent a lot of time yesterday talking with them over the phone and even had a tech come to my house to check my connection. Here's the troubleshooting steps we followed:
All firewalls disabled (Mcafee and Windows)
Modem reset (multiple times throughout procedure)
Network adapter set to "auto-detect" in device manager
No P2P software running
Ping test: 5 ms
Line check: great, no splitting with other customers in my building
Packet loss: 0 out of 1000
Speed Test: nonresponsive!
To validate their service, I hooked up the connection to my old toshiba satellite (that I had intended to replace) and took the same speed test that was nonresponsive on the Dell. The results on my old, outdated laptop were 12000+ Kbps download rate. It literally maxed out the dial (max was 10Mbps) on the speed test and finished in a split second. thus, my comcast connection is great. This led me deal with Dell support (you can imagine the pain).
After many hours of both chatting and talking with various tech support reps, I was told that my system (hardware wise) is running to spec and within the realm of what dell typically sees... and this is out a download rate of about 150 Kbps. They straight out told me that I can't do any better on this system (I made them well aware of my old computer's performace). Below is a list of other things that we/I did:
Tested many different adapter settings in device manager
downloaded driver off Dell's website (can't remember what, I was just told to)
much more that I can't remember now (can dig up if needed thru dell support)
As I find it extremely hard to believe that my old laptop can outperform my brand new Dell, I am in desperate need of assistance; I only have a little time left to decide if I want to return the product. It sounds sad, but maybe I could just download on my laptop and transfer to my new computer... it would just be nice to avoid this extra pain. This website is extremely helpful and I've learned a lot so far. Please respond and let me know if you can provide any more information and/or insight into the nature of my problem.
Thanks,
Tony