AT&T DSL lacking performance

[Amaras]

My service is supposed to be running at 3Mbps, but my connection speed is severely lacking. My download speeds average anywhere from 4 to 15 kilobytes. The modem is hooked up to a router right now, but even when the modem is directly connected to the computer, the speeds are the same. Here is my TCP/IP Analyzer log...

« SpeedGuide.net TCP Analyzer Results »
Tested on: 06.04.2007 14:17
IP address: 71.130.xxx.xxx

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 65535 (NOT multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 65535
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2621kbps (328KBytes/s)
BDP limit (500ms): 1049kbps (131KBytes/s)
MTU Discovery: ON
TTL: 110
Timestamps: OFF
SACKs: ON
IP ToS: 11100000 (224)
Precedence: 111 (Network Control)
Delay: 0 (normal delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: CS7 111000 (56) - class 7 (RFC 2474). Similar forwarding behavior to the ToS Precedence field.

Can anyone identify the problem? Or is it most likely service related?

[trogers]

Try the following with TCP Optimizer:

General Settings tab:
Custom settings - check
Modify All Network Adapters - check
network adapter selection - your NIC
MTU 1492
TTL - 64
TCP Receive Window - 63888
MTU Discovery - Yes
Black Hole Detect - No
Selective Acks - Yes
Max Duplicate ACKs - 2
TCP 1323 Options:
Windows Scaling - uncheck
Timestamps - uncheck

Advanced Settings tab:
Max Connections per Server - 10
Max Connections per 1.0 Server - 20
LocalPriority - 1
Host Priority - 1
DNSPriority - 1
NetbtPriority - 1
Lan Browsing speedup - optimized
QoS: NonBestEffortLimit - 0
ToS: DisableUserTOSSetting - 0
ToS: DefaultTOSValue - 80
MaxNegativeCacheTtl - 0
NetFailureCacheTime - 0
NegativeSOACache Time - 0
LAN Request Buffer Size - 32768
Then select "Apply Changes" and reboot to take effect

[Amaras]

No effect. I've turned off all my security software, configured the Optimzer, and Windows firewall is off right now, as well. Also, my friend brought his laptop over and the dsl has been doing just fine on it. My OS is WinXP Home SP2. The upload speed is apparently running at normal speeds (512kbps) as well.

Obviously it's not a problem with the service, just with the computer. I've even gone through the process of scanning with HijackThis see if there is any kind of malware or hijackers that could be causing a problem. Here's my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:18:24 PM, on 6/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\AOL\1162877680\ee\aolsoftware.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\1162877680\ee\services\safetyCore\ver2_5_4_1\aolavupd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Documents and Settings\Julie\My Documents\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sbc.ybcontent.clientapps.yahoo.com/ybc/p/sb/v3/?pv=2005,6,27,1&fv=3,0,0,2&.p=yb_sbc_dsl&.s=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0060914
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1162877680\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1162877680\ee\services\safetyCore\ver2_5_4_1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1162877680\ee\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: CDS300 - {AD43AA67-6860-4531-AC8A-0E68F9CF023E} - D:\CDS300\__CDS2.dll (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common Files\AOL\1162877680\ee\services\safetyCore\ver2_5_4_1\aolavupd.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9673 bytes

[trogers]

Your are using AOL connectivity and your line will be subjected to its limitations:

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1162877680\ee\AOLSoftware.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

[Amaras]

Deleted it, ran both Ad-Aware and Spybot, found nothing. Ran HijackThis, deleted everything but my PC-Cillin registry, turned off my firewalls, and I'm still only getting 5-6% of the potential.

[trogers]

Deleted it, ran both Ad-Aware and Spybot, found nothing. Ran HijackThis, deleted everything but my PC-Cillin registry, turned off my firewalls, and I'm still only getting 5-6% of the potential.

Post a new TCP Analyzer report to check if your TCP Window is set to 64240.

Do a tracert to www,yahoo.com and post.

To do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:\>

tracert www.yahoo.com

and press enter key

When test is completed, move mouse cursor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

[Amaras]

« SpeedGuide.net TCP Analyzer Results »
Tested on: 06.05.2007 12:12
IP address: 71.130.xxx.xxx

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 63888 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 63888
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2556kbps (319KBytes/s)
BDP limit (500ms): 1022kbps (128KBytes/s)
MTU Discovery: ON
TTL: 45
Timestamps: OFF
SACKs: ON
IP ToS: 10100000 (160)
Precedence: 101 (CRITIC/ECP)
Delay: 0 (normal delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: CS5 101000 (40) - class 5 (RFC 2474). Similar forwarding behavior to the ToS Precedence field.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Joe>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 10 ms 10 ms 10 ms ppp-71-130-235-254.dsl.chi2ca.pacbell.net [71.13
0.235.254]
4 10 ms 10 ms 16 ms dist1-vlan60.chi2ca.sbcglobal.net [67.126.80.130
]
5 10 ms 10 ms 10 ms bb1-g3-0.chi2ca.sbcglobal.net [67.126.80.227]
6 18 ms 17 ms 18 ms ex1-p3-0.eqsjca.sbcglobal.net [151.164.41.101]
7 18 ms 18 ms 17 ms asn10310-yahoo-10g.eqsjca.sbcglobal.net [151.164
.248.58]
8 20 ms 20 ms 19 ms ge-0-1-0-p311.pat2.pao.yahoo.com [216.115.106.15
0]
9 19 ms 24 ms 19 ms ge-2-1-0-p501.pat1.sjc.yahoo.com [216.115.106.17
1]
10 94 ms 94 ms 93 ms so-0-0-0.pat1.dcp.yahoo.com [216.115.101.148]
11 93 ms 93 ms 93 ms ge-3-1-0-p160.msr1.re1.yahoo.com [216.115.108.65
]
12 94 ms 94 ms 94 ms ge-1-41.bas-a2.re3.yahoo.com [66.196.112.201]
13 94 ms 94 ms 94 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.

C:\Documents and Settings\Joe>

[trogers]

« SpeedGuide.net TCP Analyzer Results »
Tested on: 06.05.2007 12:12
IP address: 71.130.xxx.xxx

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 63888 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 63888
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2556kbps (319KBytes/s)
BDP limit (500ms): 1022kbps (128KBytes/s)
MTU Discovery: ON
TTL: 45
Timestamps: OFF
SACKs: ON
IP ToS: 10100000 (160)
Precedence: 101 (CRITIC/ECP)
Delay: 0 (normal delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DiffServ: CS5 101000 (40) - class 5 (RFC 2474). Similar forwarding behavior to the ToS Precedence field.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Joe>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 10 ms 10 ms 10 ms ppp-71-130-235-254.dsl.chi2ca.pacbell.net [71.130.xxx.xxx]
4 10 ms 10 ms 16 ms dist1-vlan60.chi2ca.sbcglobal.net [67.126.80.130]


TCP Window is set correctly at 63888.

Default ToS value is wrong. It should be 80.

Hop 2 shows a router IP address, meaning your line is double NAT (2 routers connected back to back). This is the cause for your slow speed.

To correct the problem, log into your modem and set it into bridge mode so that its router function is turned off. Then log into your router and rerun its setup so that it will connect to the modem through a WAN connection.