Getting super slow speeds on my cable line

[Henderman]

When i had a 2Mbps with Bellsouth i was getting speeds of 256 kb/s-500 kb/s and now that i switched to CC which is 4Mbs im getting the same speed

1. What type of connection do you have? i.e. 56K, ISDN, DSL (PPPoE or not), Cable etc.

Cable

2. Who is your ISP and what is your advertised speed from them? i.e. Cox.net & 3000/256 - this is advertised in kilobits per second.

Covington Cable and the advertised speed is 4Mbps

3. What are your current settings now? Do a TCP/IP Analyzer Test and copy and paste the results (remember to XXXXX out your IP address) here.

« SpeedGuide.net TCP Analyzer Results »
Tested on: 05.04.2007 10:41
IP address: 66.110.xxx.xx

TCP options string: 020405b40103030201010402
MSS: 1460
MTU: 1500
TCP Window: 256960 (multiple of MSS)
RWIN Scaling: 2
Unscaled RWIN : 64240
Reccomended RWINs: 64240, 128480, 256960, 513920
BDP limit (200ms): 10278kbps (1285KBytes/s)
BDP limit (500ms): 4111kbps (514KBytes/s)
MTU Discovery: ON
TTL: 43
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

4. Please tell us your operating system i.e. 95, 98, 98SE, ME, 2K or XP.

WinXP

Thanks

[trogers]

Your present TCP settings should give you at least half your subscribed speed. Perhaps you have problem in signal quality.

Do a tracert to www.yahoo.com and post.

[Henderman]

Your present TCP settings should give you at least half your subscribed speed. Perhaps you have problem in signal quality.

Do a tracert to www.yahoo.com and post.

im new to all this
how do i do that?

[trogers]

To do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:\>

tracert www.yahoo.com

and press enter key

When test is completed, move mouse cursor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

[Henderman]

Thanks
here it is:

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 * * 8 ms 10.82.64.12
2 7 ms 7 ms 9 ms 10.82.10.1
3 18 ms 14 ms 10 ms 10.80.1.1
4 11 ms 21 ms 11 ms 66.110.197.1
5 14 ms 12 ms 16 ms 10.0.16.5
6 13 ms 15 ms 12 ms atl-sw2-ge-6-0.ctr-gpw.wvfiber.net [63.223.8.129
]
7 27 ms 29 ms 26 ms ash-c01-tge-3-1.TG-ash-c01-3-1.wvfiber.net [66.2
16.1.158]
8 26 ms 28 ms 29 ms exchange-cust1.dc2.equinix.net [206.223.115.16]

9 31 ms 25 ms 27 ms ge-3-1-0-p140.msr1.re1.yahoo.com [216.115.108.57
]
10 39 ms 26 ms 29 ms ge-1-41.bas-a2.re3.yahoo.com [66.196.112.201]
11 26 ms 28 ms 29 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.

[trogers]

Thanks
here it is:

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 * * 8 ms 10.82.64.12
2 7 ms 7 ms 9 ms 10.82.10.1
3 18 ms 14 ms 10 ms 10.80.1.1
4 11 ms 21 ms 11 ms 66.110.197.1
5 14 ms 12 ms 16 ms 10.0.16.5
6 13 ms 15 ms 12 ms atl-sw2-ge-6-0.ctr-gpw.wvfiber.net [63.223.8.129]


The IP addresses in hop 1 to 3 are private addresses.

What kind of signal devices (router, modem, etc) are you using and how are they connected?

[Henderman]

A Motorola SB5120 SURFBOARD Cable Modem
and its connected through a Ethernet cord

[trogers]

A Motorola SB5120 SURFBOARD Cable Modem
and its connected through a Ethernet cord

Suggest you get your ISP tech to look into the setup of your modem and connection line. The IP addresses in the first 3 hops seem to imply you have 2 modems connected back to back.

[Henderman]

Suggest you get your ISP tech to look into the setup of your modem and connection line. The IP addresses in the first 3 hops seem to imply you have 2 modems connected back to back.

Ok Thanks for your help