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View Full Version : cable modem- worked great, now very slow

necrojoel
03-20-01, 03:21 PM
i just recently got a cable modem, and it worked fine at first, now my download speeds are incredibly slow, but upload speeds are still ok please help!
damaged
03-20-01, 10:24 PM
Sounds like a pretty basic answer, but if you recently got the modem, you should try to clear your cache. I'm not trying to sound too basic but it is a good starting point for a beginner. If that doesn't work, I recommend going to the cablenut site and downloading the speed patch.
http://www.cablenut.com
Lobo
03-20-01, 11:00 PM
Run disk defrag :eek:
necrojoel
03-21-01, 12:28 AM
thanks for the tips, but i am sorry to say that none of them made a difference. i think it may be something bigger than that i just dont know what. my speed dropped from about 35 times faster than 56k, to about 2 times faster. i did download various patches so im thinking maybe one of them might have caused this problem
glc1
03-21-01, 02:11 AM
Various patches?
Which ones did you install?
necrojoel
03-21-01, 02:15 AM
i installed the speedguide web patch and the @home speed patch
glc1
03-21-01, 02:17 AM
Originally posted by necrojoel:
i installed the speedguide web patch and the @home speed patchShould be no problems there. Was the problem apparent before the patches were applied?
necrojoel
03-21-01, 02:20 AM
no, everything did work fine before and after i installed the patches
glc1
03-21-01, 02:24 AM
Originally posted by necrojoel:
no, everything did work fine before and after i installed the patchesSounds to me like it's tech support time. Have you already contacted them? If so, what'd they say?
necrojoel
03-21-01, 02:28 AM
they told me at first it was just a bad modem, so i went and got a new one. still had the same problem with new one. then they said that it was my fault for installing those patches. so he had me install their patch, still didnt work. finally he said i might just have to wipe out hard drive and start from scratch and basically hung up on me!...charter sucks!!!
necrojoel
03-21-01, 02:30 AM
someone told me reinstalling windows might work. what do you think?
glc1
03-21-01, 02:34 AM
Originally posted by necrojoel:
someone told me reinstalling windows might work. what do you think?I can't say for sure, but I don't think the problem is on your end. However, do you have another PC w/o tweaks that you could try your connection on?
necrojoel
03-21-01, 02:38 AM
no, but thank you for your input!
dbnukes
03-21-01, 04:14 PM
This may seem crazy but it appears that after you install speed patches with Charter, they cap you off. It's almost as though thier spying on the speed you're getting through your DOCSIS modem. I know this sounds far fetched but this seems to be happening to most Charter users. It definitely happedned to me. When I first got my Pipeline connection going my speeds were about normal. When I installed the patches from speedguide, my speed shot through the roof. Well, about a week later, to my suprise, my speeds were decreased and no matter what new patches I used, or what I did, it would not work. I truly believe we were all Capped!! Anyhow, bottom line is that Charter sucks like a *****! :mad: