Rand
10-08-00, 05:05 PM
Idiots I have been capted for over 2 years and they just now send this.
Dear AT&T@Home Subscriber,
We are writing to inform you of changes to your AT&T@Home service.
In an effort to proactively manage overall network performance, AT&T@Home will be
deploying 128 kbps upstream rate management in your market by the end of November. This
is an initiative that has already been completed in several AT&T@Home markets and
will be completed nationwide over the course of the next several months. This
initiative will set the upstream data transfer rates for all AT&T@Home customers to
128 kbps. The good news is that, for the vast majority of our subscribers, the
implementation of this upstream rate management technique will in no way affect your
use or enjoyment of the service.
To be clear, upstream traffic is data that is sent from your computer to the Internet
and would include requesting a URL like www.excite.com (http://www.excite.com) in your browser or sending e-mail.
Downstream traffic is data sent from the Internet to your computer and is the result of
your requests to the Internet. Receiving the contents of a specific web site like www.excite.com (http://www.excite.com) or downloading files from the Internet are examples of downstream traffic.
The vast majority of Internet traffic for any residential service is on the downstream path
and high downstream rates are what make web pages come up quicker and file downloads occur faster.
The need for this network change is tied directly to the usage patterns of a small minority
of our user base. The availability of unprecedented bandwidth in the residential cable
Internet market has prompted some users to engage in activities that are inconsistent with
our current residential service and require a disproportionate amount of network resources.
They are, in essence, creating a less than optimal experience for the vast majority of our
subscribers. By setting the upstream rate to a specific level, we are taking steps to level
the playing field and minimize the impact felt from those who are not using the residential
service as it is intended.
Please refer to the links at the end of this message for more information on acceptable uses
of the AT&T@Home residential service. We are aware that some of our users may require
different levels of service and are consistently striving to provide the type of service to
meet the needs of our entire customer base. We are hopeful that we can develop additional
product offerings to better suit those needs.
We continue to make every effort to deliver the best service at the best price possible for
residential cable Internet service and we thank your for your understanding and support in
this matter.
Sincerely,
AT&T@Home
Dear AT&T@Home Subscriber,
We are writing to inform you of changes to your AT&T@Home service.
In an effort to proactively manage overall network performance, AT&T@Home will be
deploying 128 kbps upstream rate management in your market by the end of November. This
is an initiative that has already been completed in several AT&T@Home markets and
will be completed nationwide over the course of the next several months. This
initiative will set the upstream data transfer rates for all AT&T@Home customers to
128 kbps. The good news is that, for the vast majority of our subscribers, the
implementation of this upstream rate management technique will in no way affect your
use or enjoyment of the service.
To be clear, upstream traffic is data that is sent from your computer to the Internet
and would include requesting a URL like www.excite.com (http://www.excite.com) in your browser or sending e-mail.
Downstream traffic is data sent from the Internet to your computer and is the result of
your requests to the Internet. Receiving the contents of a specific web site like www.excite.com (http://www.excite.com) or downloading files from the Internet are examples of downstream traffic.
The vast majority of Internet traffic for any residential service is on the downstream path
and high downstream rates are what make web pages come up quicker and file downloads occur faster.
The need for this network change is tied directly to the usage patterns of a small minority
of our user base. The availability of unprecedented bandwidth in the residential cable
Internet market has prompted some users to engage in activities that are inconsistent with
our current residential service and require a disproportionate amount of network resources.
They are, in essence, creating a less than optimal experience for the vast majority of our
subscribers. By setting the upstream rate to a specific level, we are taking steps to level
the playing field and minimize the impact felt from those who are not using the residential
service as it is intended.
Please refer to the links at the end of this message for more information on acceptable uses
of the AT&T@Home residential service. We are aware that some of our users may require
different levels of service and are consistently striving to provide the type of service to
meet the needs of our entire customer base. We are hopeful that we can develop additional
product offerings to better suit those needs.
We continue to make every effort to deliver the best service at the best price possible for
residential cable Internet service and we thank your for your understanding and support in
this matter.
Sincerely,
AT&T@Home