computer wont restart after new hd installation

[Randy]

computer wont restart after new hd installation

i know its not a speed isuue, but i dont know where else to great advice

i recently had a new hd installed, when i try to shut down or restart the screen goes blue and it says sumthing about a fatal exception occured, then the screen goes green with a black curser. SO i have to use the power button to shut off and restart

i have the feeling the problem may have sumthing to do with my setup any help? would be really apreciated!!
thanks Randy
ps os is p2 266 win 98 20 gb hd etc

[kgoerbig]

What kind of motherboard do you have? What revision is it? If the bios is too old to support a 20 Gig HDD, that could be a reason for the blue screen of death. In that case go to your motherboard's manufacture's website and download the latest bios update, make sure you backup your current bios in case something goes wrong, another 'Oh sh*t' life saver is shorting the cmos jumper too if you mess up.

KG

[Randy]

good idea but i dont know what kind of mobo i have its like generic kraft din

is ther any way windows can tell me what kind of motherboard i have?

[Storm90]

What kind of hard drive is it! I am asking because some harddrives come with software to let you run them . Even if your bios dose not support the new hard drive. Like western Digtal runs Easy Bios to get use of the full hard drive. When your bios won't. Also make sure your bios has detect. This will cause the problems you are haveing now. Plus make sure your patchcord is not backwards.

[This message has been edited by Storm90 (edited 11-20-2000).]

[Randy]

its a Seagate 20 gb 5400 rpm

i will try reconfig the detect in bios ill let yah know
thx storm

[Randy]

Hey storm i checked my cmos and my hd was detected its set as my primary (20gb seagaate) i havent checked to see if cord is in backward
( do u think pwer supply could cause this in abilty to restart )