Dsl

[saved]

In the next few days I intend having DSL installed for home use. The company offers 6 diffeent levels of service at differing speeds and of course prices.
They are as follows;

256 Downstream 128 Upstream
384 Downstream 128 Upstream
384 Downstream 256 Upstream
512 Downstream 256 upstream
512 Doenstream 512 upstream
1.5m Downstream 512 Upstream

I am choosing the first choice for now. 256 Down 128 up. My question is this. Are there any laws that require a company who offers DSL to actually supply the costomer with at least the advertised speeds or are we without any legal recourse?

[mnosteele52]

No I don't believe so. If you read most all ISPs sites they state "speeds up to......." they never say they guarantee or promise 100% of your caps. There is really no way they can since there are too many variables beyond their control that effect a customers bandwidth. This one of the main reasons we tweak our connections, and your goal is 90% of your caps when tweaking.

:cool:

[saved]

Thanks for the info mnosteele52. I was not sure about laws. There does need to be however. I will say this however. The companies are making excuses. They can get you the advertized speeds. I am taking the lowest. they should be required to provide me with at least that amount since they offer faster speeds even if they have to put me on a higher speed and charge me the lower rate to bring me up to what they say at the lower speed. If you iunderstand what I am saying. My contract does not say UP to. It state a literal speed rate. That is why I was asking. My guess is that unless someone takes them to court they will continue to short change their customers.
In my opinion they should not be allowed to say Up to. That is deceiving. They should be required to produce what they say.

[mnosteele52]

I see your point but you need to understand that they can only "guarantee" that speed if you are downloading directly from one of their servers where they have the most control. When websurfing and downloading files from all over the internet you are routed through many different servers that could be having problems or just plain congested and nobody can control that.

On your end there are things that can cause you to not reach your expected caps. Some are improper tweaking, spyware, poor firewall, Windows updates (that fix problems) etc.

Are you not getting your advertised speeds? If not then let's tweak it and see what we can do. Just post a TCP/IP Analyzer test, your caps, OS and speeds you are currently getting.

:D ;)

[saved]

Actually I was asking the question in anticipation. Thanks for the offer to tweak. I will get back with you should there be a problem. Thanks again

[wee96]

However, because of the way TCP/IP is, you will always get overhead, so your connection will never really hit the EXACT 256kbps limit at that cap, normal range is about 85% of that number. However, You cannot take them to court, thats just silly, you will lose. IF you are requiring a connection that has speed/uptime guarantee's stick with a leased line (T1, T3, etc). Some companies providing broadband do up the cap a bit so you can receive the advertised speed, although this isnt something thats required by any law.


Originally posted by saved
Thanks for the info mnosteele52. I was not sure about laws. There does need to be however. I will say this however. The companies are making excuses. They can get you the advertized speeds. I am taking the lowest. they should be required to provide me with at least that amount since they offer faster speeds even if they have to put me on a higher speed and charge me the lower rate to bring me up to what they say at the lower speed. If you iunderstand what I am saying. My contract does not say UP to. It state a literal speed rate. That is why I was asking. My guess is that unless someone takes them to court they will continue to short change their customers.
In my opinion they should not be allowed to say Up to. That is deceiving. They should be required to produce what they say.

[YeOldeStonecat]

Originally posted by saved
I will say this however. The companies are making excuses. They can get you the advertized speeds. In my opinion they should not be allowed to say Up to. That is deceiving. They should be required to produce what they say.

Realize also that DSL is distant dependent...the farther you are from the CO, the less speed you will get. It's not the ISP fault, they're not required to build a CO on every block, they can't force you to move closer to them.

There's up and downs to each of cable or DSL. Personally I prefer DSL, depending on the ISP. But there's a lot of circumstances that just aren't the ISP's responsibility.

[Road Runner]

What ISP is this?

[tdbone1]

when i had cable in tulsa they did have a guarantee for theyre speeds but i have had dsl twice and they always say upto like someone stated above.
i have a 768/384 and i get 1.2/225
so not to bad
and it never changes it is constant all the time providing the server you are dloading from can supply the BW